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user support technician
1 week ago
- Education:
- Expérience: Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidentsWork conditions and physical capabilities
- Repetitive tasks
- Attention to detailPersonal suitability
- Accurate
- Efficient interpersonal skills
- Initiative
- Team player
- HonestyExperience
- 1 year to less than 2 yearsOther benefits
- Free parking availableSupport for newcomers and refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youths
- Provides awareness training to employees to create a welcoming work environment for youthSupport for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 to 40 hours per week
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