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Technical Systems Product Manager
3 months ago
What you'll do
- Understand user, influencer, and buyer personas and conduct primary and secondary research to validate product and feature ideas
- Meet with customers/clients to discuss system requirements and specifications, and bring insights back to technical teams to build project requirements and timelines
- Own the full product life cycle from strategic planning to tactical activities including the definition and tracking of key business metrics
- Manage cross-functional team communication with engineering, design, sales, and customer success to prioritize, design, and define product functionality
- Provide oversight and leadership direction to engineering and quality assurance teams as part of the product life cycle management goals.
- Support Go-to-market and Sales teams as a subject matter expert for their product area
- Prioritize product investments to meet strategic product and business goals
- Actively consult with customers, sales, solutions, and customer success teams to understand user requirements and translate requirements into product roadmap.
- Provide advice on information systems strategy, policy, management, and service delivery for our customers and our product roadmaps.
- Write clear and actionable product requirements
- Ability to communicate product ideas, requirements and business plans to all levels of the organization
- Demonstrate functionality of completed products to internal team members and other stakeholders
- Drive the development of AI/ML based products in one or more of the following areas content discovery, search, automation/self-service, and customer experience
- Active involvement in engineering and product hiring committees to help build and shape our future product and tech teams.
- 4+ years of experience in systems analysis, data administration, technology consulting, product management, and or product owner in enterprise SaaS software
- Solid understanding of Search, Knowledge Base and Chatbots/Virtual Agents
- Experience building AI/ML-based products in one or more of the following areas - content discovery, search, automation/self-service, and customer experience
- Proven track record of successfully delivering complex, large-scale enterprise-grade features in product management, technology consultant or analyst roles.
- Experience in the contact center industry is highly preferred.
- Experience in agile discovery methodology working with UX design and engineering to prototype, UAT, and iteratively refine product concepts resulting in prioritized, clearly defined requirements
- Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders.
- Strong analytical skills with the ability to translate data into actionable insights and drive data-informed product decisions.
- Strong leadership and collaboration abilities, with a track record of working effectively in cross-functional teams.
- Detail-oriented with a focus on delivering high-quality products that meet or exceed customer expectations.
- Self-motivated and able to work independently, managing multiple priorities and meeting deadlines in a fast-paced environment.
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