Guest Services Supervisor

1 week ago


Canada Travel + Leisure Co. Full time
We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine:
As a Guest Services Supervisor, you'll set the bar of excellence for your team every day. Through positive leadership, you'll empower them to improve guest satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While directing front and back-of-house operations, you'll be on the constant lookout for new ways to enhance the guest experience. Proactive problem solver is your middle name.

How You'll Make an Impact:
  • Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
  • Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
  • Ensure daily checklist duties and tasks are fully completed with follow-up communications.
  • Maintain room inventory accurately and efficiently.
  • Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
  • Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
  • Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
  • Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

What You'll Bring:

  • Valid driver's license.
  • Demonstrated ability to work under pressure.
  • Basic leadership skills with ability to coach, mentor, and train staff.
  • Excellent verbal and written communication as well as excellent hospitality service skills.
  • Working knowledge of various computer software programs
  • including property management systems.
  • Comprehension and literacy for analyzing reports.
  • 1 year of supervisory or management level experience.
  • 1 year of hotel, timeshare or hospitality service experience.
Compensation The hourly rate for this role is $28.50. Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

#J-18808-Ljbffr

  • Canada Oldhousehotel Full time

    A STEP AHEAD GUEST SERVICES SUPERVISOR As someone who knows the secret to the BEST guest service, you are always a step ahead, looking for opportunities to assist our guests, surprise them, thank them and nurture their long-term loyalty. A born problem solver, you lean into resolving guest issues expediently, professionally and with a truly caring nature....


  • Canada Marriott International, Inc Full time

    **Job Number** 24100872 **Job Category** Rooms & Guest Services Operations **Location** W Montreal, 901 Square Victoria, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...


  • Canada Eldorado Resort Full time

    Eldorado Resort .Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private...


  • Canada Eldorado Resort Full time

    Eldorado Resort .Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private...


  • Canada Marriott International, Inc. Full time

    Additional Information Full Time Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Sault Ste. Marie Waterfront, 208 St Marys River Drive, Sault Ste. Marie, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins,...


  • Canada Eldorado Resort Full time

    Eldorado Resort . Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private...


  • Canada Ottawa Sports and Entertainment Group (OSEG). Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience!What You’ll DoOpportunities to work as a Guest Services Representative include: Usher, Gate Usher, Merchandise, Information Booth Attendant, AODA Team, Kid’s Zone Team, Elevator Attendant, Dispatch,...


  • Canada Ottawa Sports and Entertainment Group (OSEG). Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience!What You’ll DoOpportunities to work as a Guest Services Representative include: Usher, Gate Usher, Merchandise, Information Booth Attendant, AODA Team, Kid’s Zone Team, Elevator Attendant, Dispatch,...


  • Canada Ottawa Sports and Entertainment Group (OSEG). Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experienceWhat You'll DoOpportunities to work as a Guest Services Representative include: Usher, Gate Usher, Merchandise, Information Booth Attendant, AODA Team, Kid's Zone Team, Elevator Attendant, Dispatch, Team...


  • canada Ottawa Sports and Entertainment Group (OSEG). Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience! What You’ll Do Opportunities to work as a Guest Services Representative include: Usher, Gate Usher, Merchandise, Information Booth Attendant, AODA Team, Kid’s Zone Team, Elevator Attendant,...


  • canada Ottawa Sports and Entertainment Group (OSEG). Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience!What You’ll DoOpportunities to work as a Guest Services Representative include: Usher, Gate Usher, Merchandise, Information Booth Attendant, AODA Team, Kid’s Zone Team, Elevator Attendant, Dispatch,...


  • Canada Ottawa Sports and Entertainment Group (OSEG). Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience! What You’ll Do Opportunities to work as a Guest Services Representative include: Usher, Gate Usher, Merchandise, Information Booth Attendant, AODA Team, Kid’s Zone Team, Elevator Attendant,...

  • Guest Attendant

    1 week ago


    Canada Sienna Senior Living Full time

    JOB SUMMARY:The Guest Attendant is accountable for the provision of hospitality style dining services, support with activities of daily living and housekeeping services as assigned utilizing customer service principles that strive to provide exceptional service at all times. We are seeking a Casual Guest Attendant_RESPONSIBILITIES: Answers all resident call...


  • Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport.If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager.We are also on a bus route, with a stop just outside of the hotel, and are...


  • Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport.If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager.We are also on a bus route, with a stop just outside of the hotel, and are...


  • Canada Four Points by Sheraton Kelowna Airport Full time

    Four Points by Sheraton Kelowna Airport.If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager.We are also on a bus route, with a stop just outside of the hotel, and are...


  • Canada HostGenius Full time

    Guest Support at HostGeniusRole Overview:As the Guest Support, you will manage and oversee our guest messages, ensuring exceptional service and smooth operations. Your responsibilities include hiring and training new team members, supporting market partners, managing technology to streamline operations, and ensuring seamless connectivity between departments...


  • Canada HostGenius Full time

    Guest Support at HostGeniusRole Overview:As the Guest Support, you will manage and oversee our guest messages, ensuring exceptional service and smooth operations. Your responsibilities include hiring and training new team members, supporting market partners, managing technology to streamline operations, and ensuring seamless connectivity between departments...


  • Canada HostGenius Full time

    Guest Support at HostGeniusRole Overview:As the Guest Support, you will manage and oversee our guest messages, ensuring exceptional service and smooth operations. Your responsibilities include hiring and training new team members, supporting market partners, managing technology to streamline operations, and ensuring seamless connectivity between departments...


  • Canada HostGenius Full time

    Guest Support at HostGeniusRole Overview:As the Guest Support, you will manage and oversee our guest messages, ensuring exceptional service and smooth operations. Your responsibilities include hiring and training new team members, supporting market partners, managing technology to streamline operations, and ensuring seamless connectivity between departments...