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Service Advisor

3 months ago

Scarborough Village, Ontario, Canada BDS FLEET SERVICE Full time

WE ARE GROWING
At
BDS Fleet Service, we are a turnkey fleet solution for fleets of all sizes.

Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies.

We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company and play a crucial role.

If you are committed and a collaborative professional looking to contribute to a hardworking, innovating team, this opportunity is for you.


KEY RESPONSIBILITIES

  • Coordinate with opening of work orders, describing clearly and accurately the complaint/cause and scheduling all the service work with clients
  • Responsible for reviewing technician work orders and finalizing service estimates
  • Look up labour times using Alldata, Michell etc
  • Ensure smooth transition between Service desk, Parts desk and technicians
  • Enter, Coordinate and Manage WO's with client portal (Element, Auto Integrate, ARI, etc)
  • Handle customer complaints with integrity and poise, and when necessary referring customers to the appropriate individual for resolution
  • Maintain a professional appearance and a safe, clean work environment

QUALIFICATIONS AND EXPERIENCE:

  • High school diploma required.
  • 2 years in a role as an Automotive Service Advisor.
  • Dependability and attention to detail.
  • Ability to learn quickly and to work independently.
  • Strong organizational skills.
  • Ability to plan and manage multiple projects.
  • Excellent analytical and communication skills.
  • Selfmotivated.

Job Types:
Full-time, Permanent

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday

COVID-19 considerations:


During the COVID-19 pandemic, BDS Fleet Service has hired a Medical Safety Director that is introducing the strategies employed by hospitals to minimize exposure risk and help contain the spread of this virus and keep our staff safe.


Experience:

Service Advisor: 3 years (preferred)

  • Automotive repair: 1 year (preferred)

Licence/Certification:

  • G Licence (required)

Work Location:
One location