Member Connect Representative
7 days ago
Member Connect Representative (Full-time)
Job Purpose & Summary
Key Accountabilities & Duties
- Assist Members with setting up online banking options and accurately process transactions on Member accounts within authorized limits.
- Meet crosssell, and productivity targets.
- Attract potential Members by answering product and service questions and suggesting information about other products and services.
- Respond to Member inquiries and feedback knowledgeably and professionally.
- Strive to deliver first call issue resolution by clarifying the Member's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem. Take ownership and accountability for resolving Member service inquiries and/or issues from beginning to end.
Occupational Experience & Education Requirements
- Postsecondary education in a related field or a keen interest in the financial industry
- Previous Credit Union or financial services experience considered an asset
Knowledge, Skills & Attributes
- Strong customer service and interpersonal skills
- Excellent verbal and written communication skills
- Ability to recognize cross sell opportunities
- Good judgment and decisionmaking capabilities
- An effective time manager who can perform in a fastpaced, deadlineoriented environment
- Knowledge of Microsoft Office Suite Products
- Ability to organize, prioritize, adapt to change and work in a fastpaced environment
- Selfmotivated and resultsoriented
- Team player
Working Conditions
- Contact centre environment
Department:
Member Connect
Primary Location:
Corporate Office
-** 5255 Yonge St, North York, Ontario
Employment Status:
Full-time
Hours per Week:38
About DUCA
DUCA exists to help people
do more, be more and achieve more with their money and their lives.
We're driven by a co-operative philosophy that puts our Members (and Owners) at the centre of every decision we make, gives them a voice in how we're run, and rewards them for their loyalty by sharing our profits.
At DUCA, we're dedicated to creating a positive environment where our employees have growth and development opportunities, a healthy work/life balance, opportunities to give back to the community, and a focus on doing what is right for our Members.
DUCA offers a competitive total compensation package including base salary, a short-term incentive (bonus) program, a comprehensive benefits program, pension plan, and employee banking benefits.
We thank all applicants but only those considered for an interview will be contacted.-
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