Guest Services Representative

1 week ago

Vancouver, British Columbia, Canada QuadReal Property Group Full time

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

Role Description

The Guest Services Representative will act as a "brand ambassador" for Capilano Mall, enthusiastically promoting the Centre, its stores, programs and services. The Guest Services Representative reports directly to the Guest Services Supervisor.

This position is permanent and part-time, requiring 36.5 hours per week . The work schedule spans from Friday to Tuesday , coinciding with the mall's operating hours, which are from 10 am to 6 pm, except on Sundays when it opens from 11 am to 6 pm.

Responsibilities

  • Respond to shopper's requests and inquiries, via telephone, email, or in-person, responding in a professional, knowledgeable, and friendly manner
  • Maintain a thorough knowledge of the Centre's services, stores and locations, merchandise, and upcoming special events and promotional services
  • Develop and maintain strong relationships with retailers and educate on the Centre's services
  • Proactively seek opportunities to create memorable customer interactions, going above and beyond to assist customers, and provide exceptional service
  • Comply with the roof access, lost and found and wheelchair/stroller sign-out procedures.
  • Support the Centre's gift card program including handling cash, credit and Interact payment, and reconciling receipts
  • Complete administrative tasks and conduct all service functions related to the Concierge Desk
  • Assist with promotional and special events as required
  • Provide gift wrapping for customers and assist with other related duties

Experience and Qualifications

  • Must have flexible schedule and with the ability to work at least three days per week on weekdays, weekends, and holidays
  • Experience in a similar position with exceptional customer service skills
  • Intermediate skills in Microsoft Office (Excel and Word)
  • Strong organizational, planning and time management skills
  • Excellent oral and written communication skills
  • Strong attention to detail and problem solving skills
  • Ability to prioritize workload and handle competing priorities and deadlines
  • Positive and friendly "Customer First" attitude

The expected hourly rate for this role is $20.00.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

QuadReal offers a competitive total rewards package in addition to the base pay, which includes a performance-based incentive plan, comprehensive health & dental benefits, a defined contribution pension plan and paid time off.

#LI-Onsite
#LI-DNP

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you'll know exactly what to expect.

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