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Director of Account Management
3 months ago
They are responsible for growing their store's sales through providing an exceptional level of service to their clients and managing the operations of their stores efficiently.
They recruit, manage, lead and support the development of their teams and represent the brand by way of building communities in their market, while working directly with their Regional Director to strategically drive their business both inside and outside of the store.
Drive Store sales and productivity through key KPI management (e.g., Store Sales, UPT, Conversion, Repurchase Rate, Productivity and Inventory management)- Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures
- Lead a team of managers to effectively drive business, with focus on CRM, Operations and the development of local clients
- Effectively coach and ensure all store staff complies with company initiatives (Training and Selling Programs, CEM, CRM etc.)
- Develop team and manage employee performance to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans
- Proactively recruit, interview and hire a team that will drive store sales and deliver an elevated level of service while building customer loyalty and developing new customers
- Bachelor's degree or equivalent
- Proven track record of successful sales generation, building clientele and employee development and relations
- Proficient computer knowledge (MS Word, Excel and Outlook)
- Must be 18 years or older
- Proficient in Microsoft Office, POS, CRM & Inventory Management systems
This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
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