Systems Specialist

1 week ago


Milton, Ontario, Canada Milton Community Resource Centre Full time

Systems Specialist

Date Posted:
March 26, 2024

Annual Salary:
$47,840
Location:Remote

Hours: 35 hours/week
Reports To: Director, Communication and Information Systems

Number of Vacancies:1
Position Type:
Contract until March 31, 2026

Why work for Milton Community Resource Centre?
MCRC goes beyond the traditional 'check in the box' approach to employee development by recognizing creativity,
innovation and the work contributions of each employee that aligns with MCRC's strategic objectives. We have a
wide variety of programs and services that allow our employees to explore various career opportunities within the
organization. We believe in the importance of providing wellness opportunities that support employee's mental,
physical and emotional health including paid sick, personal and vacation time based on position type.

We're looking for someone who:

  • Has strong creative problemsolving skills and exceptional communication skills
  • Has excellent administrative and project management skills
  • Has 12 years' experience supporting CRM or data software maintenance, configuration and development
  • Has 12 years' experience in Salesforce administration
  • Has experience with NPSP (considered an asset)

Every day, you'll collaborate with various teams at MCRC to provide user support and problem

solving.

You will work alongside the Director, Communication and Information Systems to
:

  • Support setting up integrated systems (FormAssembly, Salesforce, DocuSign) for various initiatives
(program registration, event ticket sales, online fundraising, etc...)

  • Support general Salesforce administration including custom objects, fields, layouts, profiles, permissions,
reports, dashboards, and security.

  • Provide support to Salesforce users for existing developments
  • Regularly analyze system performance including health checks and work to improve user experience
  • Identify opportunities for and support new Salesforce developments
  • Troubleshoot, problem solve and document system issues
  • Assist with ongoing support requests and administrative needs of users.
  • Develop documentation and user training materials
  • Assist with data migration and data cleanup
  • Support onboarding of new employees from a technical perspective.
  • Create reports and dashboards for users.
  • Stay up to date with Salesforce release features.
  • Diploma/Degree in Computer Science, Software Development, Information Technology or other relevant
programs considered an asset.

  • Criminal Record Check with Vulnerable Sector Screen dated within 6 months
  • Salesforce Administrator Certification considered an asset
  • MCRC is committed to diversity and accessibility. To this end, MCRC endeavors to reflect the cultures, languages _
- and abilities of the families we serve, in our programs, services and employment practices. Please identify if you _

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