Digital Workflow Consultant

2 weeks ago

Richmond Hill, Ontario, Canada Staples Canada Full time
:

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live.

At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that's you, let's work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment.

We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability.

If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

We take our services business to the next level with Solutionshop, offering all the services that our customers have depended on for years and constantly expanding them with new, relevant categories.

Solutionshop supports customers with anything they need to be successful - everything from Print, Design, Digital Marketing, and Shipping Services.

Solutionshop is one of the fastest growing areas at Staples.

Our network of over 300 print locations & 6 closed-door print production centers gives us the firepower to be a leading print business in Canada.

The Print division has exciting roles in category development, ecommerce, direct sales, sales operations, and print production and so our associates have many opportunities for skills development and career growth.


As Digital Workflow Consultant, your main responsibilities will be creating and maintaining XMPie storefront(s), Xerox FreeFlow CORE Automated Workflows and device connections, Excel tables for SKU lists (SalesForce developer engagement and ownership of the custom XMPie SKU tool), XMPie Production Dashboard function, Support Ticket engagement when required.

There is an expectation to take an active role in ensuring automation flow grows end to end as channels are added in.

Reporting is dotted line to, and collaboration with the National Production Workflow Manager, driving future systems integration and capability. This role provides leadership, direction and coaching to hub associates regarding Workflow Automation and front-end submission activities.

Specifically, you will:

  • Manage online storefront(s) for submission to production facilities and other channels as added (submission/file upload and ecomm internal and external).
  • Responsible to add/build Variable and Omnichannel Digital Marketing Campaign capability)
  • Be responsible for setting up/maintaining additional storefront(s) as required
  • Creating/maintaining job ticket selections in the storefront
  • Creating and managing templates, products, and associated SKU's/SKU pricing pulls. Functions as SME for XMPie uStore and other Web2Print storefronts advanced product setup
  • Work with SalesForce developer when required
  • Setting up/maintaining workflow automation steps and connections to devices nationally
  • Coordinate and map workflows for multiple machines in the same or different facilities across Canada
  • Continually assess workflow efficiency and needs. Continually manage the required number of total functional workflows and communication triggers
  • Optimize print output for efficiencies and costeffective production
  • Lead sitewide maintenance and support for all sites across the platform, ensuring content is up to date, sites are functioning properly and identified content or programming issues are rectified in a timely fashion
  • Maintain development of live uStore/FFCORE environments and future web based submission tools
  • Develop test cases and troubleshoot site behavior on platform systems when required
  • Act as liaison with Production Workflow Manager and key internal personnel to develop solutions for emerging challenges
  • Identify and evaluate obstacles and systems conflicts to provide recommendations and ultimately implement workable solutions
  • Supports a work environment that fosters teamwork and individual skills development

Some of what you need:

  • College/Technical school Diploma or equivalent experience in related field(s)
  • Relevant Professional Certifications or Accreditations
  • 5+ years in ecommerce development with expertise in digital storefronts
  • 5+ years in production print process/workflow/automation
  • Skilled with Adobe Creative Suite (Photoshop, InDesign, Illustrator, Acrobat) and PDF workflows
  • Skilled with Xerox FreeFlow Core (preferred)
  • Skilled with XMPie uStore and uProduce (preferred)
  • Knowledge of basic scripting language (XMPie QLingo), SQL (preferred)
  • Working knowledge of cascading style sheets (CSS) and HTML is a plus (to implement advanced storefront skin designs)
  • MS Office suite, with focus on Excel
  • Demonstrated knowledge of printing, prepress, digital output

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