Customer Support Representative

2 weeks ago

Ottawa, Ontario, Canada Converge Technology Solutions Full time

Job Title:
Costumer Service Rep Lvl 2

  • Take and record service requests from customers (internal and external).
  • Follow up on more sensitive or more complex service requests.
  • Establish the Support Level Agreement (SLA) the customer is entitled to.
  • Make minor judgment calls based on experience for SLA exceptions.
  • Initiate resolution to service request.
  • Follow up on outstanding service requests.
  • Close service requests in a timely fashion.
  • Prioritize service requests as necessary.
  • Escalate Customer Complaints.
  • Maintain documentation and work area neat and organized.
  • Process received hardware and parcels promptly to expedite issue resolution and to reduce cost.
  • Must be available to do overtime when required.
  • Must be flexible in work hours to cover extended work hours.
  • Assist in creating and interpreting reports.
  • Assist in administrative tasks.
  • Maintain a professional and positive attitude towards coworkers, Management and clients of Northern Micro.
  • Comply with Northern Micro's policies, procedures and applicable work instructions.
  • Be aware of and strive to meet the departmental objectives.
  • Assist in identifying business concerns and opportunities to improve.
  • Participate in the documentation, maintenance and review of work instructions and other controlled documents.
  • Keep the work area tidy, presentable and safe.
  • Perform additional tasks assigned by supervisor.
  • Train junior staff in day to day processes.
  • Ensure departmental quality objectives are met.
  • Process web (VIP) sales and Service orders.
  • Validate some web (VIP) orders to protect against fraud.
  • Flag Web orders against fraud and initiate investigation.
  • Interact with remote service providers.
  • Ensure inventory is accounted for.
  • Assist in other tasks as requested by Supervisor (Service Manager).
  • Call customers to make delivery arrangements.
  • Interact with Shipping and Sales Department as required to create RVD call lists to arrange delivery.
  • Assist in preparing various reports as required (i.e. Warranty, Asset #, Serial #, Delivery Locations, etc.).
  • Track and report on Shipment of Product.

Job Qualifications:

  • Secondary School diploma.
  • Postsecondary education is an asset.
  • Must be fluently Bilingual (English and French)
  • Written and spoken.

Job Requirements:

  • Experience working in a customer service environment is a requirement.
  • Must have a strong knowledge of general industry technical terms (components and technologies).
  • Must be able to communicate clearly and accurately verbally and in writing.
  • Must be able to record and maintain data accurately and consistently.
  • Must have and consistently use excellent interpersonal skills.
  • Must be able to produce presentable documents using Microsoft Office Suite.
  • Must grasp the concept of balancing customer satisfaction versus servicing cost.
  • Must have the ability to learn quickly.

  • Customer Support Representative

    2 weeks ago

    Ottawa, Ontario, Canada Solink Full time

    CUSTOMER SUPPORT REPRESENTATIVE - PART-TIMEA job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company. A bit...

  • Customer Support Representative

    2 weeks ago

    Ottawa, Ontario, Canada Solink Full time

    CUSTOMER SUPPORT REPRESENTATIVE - PART-TIMEA job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.**_A bit...

  • Customer Support Representative

    2 weeks ago

    Ottawa, Ontario, Canada Solink Full time

    Customer Support Representative (Full-Time)A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.**_A bit...

  • Customer Support Representative

    2 weeks ago

    Ottawa, Ontario, Canada Solink Full time

    Customer Support Representative (Full-Time)A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.**_A bit...

  • Customer Support Representative

    2 weeks ago

    Ottawa, Ontario, Canada Solink Full time

    Customer Support Representative, Part-TimeA job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.**_A bit...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Myers Automotive Group Full time

    Customer Service Representative:The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off.The BDC...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada LCBO Full time

    Location Address:499 Terry Fox Drive, OttawaNumber of Openings:2Salary / Pay: $16.75/hourJob Posting Description:Do you make an impact on the people you meet?Do you have a charismatic personality, and love engaging with people, both customers and colleagues?If this sounds familiar, then we'd love to have you on our team A team where your outgoing...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Myers Automotive Group Full time

    Customer Service Representative:Myers CARSTAR South - located at 30 Sunderland - is looking for a Customer Service Representative (CSR) to join our body shop. The Customer Service Representative will be responsible for handling day-to-day interactions with customers and insurance partners both in person and over the phone, and for assisting in managing the...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Scotiabank Full time

    Customer Service Representative - Merivale & Meadowlands (15h)Customer Service Representative - Merivale & Meadowlands (15h) Requisition ID: # Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate/Merivale & Meadowlands/ Permanent/ Part-time 15h, you are the...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Lifemark Health Group Full time

    Customer Service Representative-***Pro Physio - Active Aging & RehabPart-TimeLocation: 1145 Bridge StManotick, OntarioAre you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Techtronic Industries Canada, Inc. Full time

    At TTi, people come for the opportunity and stay for the cultureJob Description SummaryJob Description:We are looking for an enthusiastic and experienced individual to fill the role of Customer Service RepresentativeThe Customer Service Representative is responsible for working hand-in-hand with Customers, Branch Managers, Shippers, and Technicians to...

  • Customer Success Representative

    2 weeks ago

    Ottawa, Ontario, Canada SKM Acquisitions Full time

    The Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Lifemark Health Group Full time

    Customer Service Representative -Pro Physio & Sport Medicine Centres VantageCasual Part-TimeLocation: 876 Montreal RoadOttawa, OntarioAre you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Lifemark Health Group Full time

    Customer Service Representative -Pro Physio & Sport Medicine Centres Montreal RoadPermanent Full-TimeLocation: 150 Montreal RoadOttawa, OntarioAre you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Lifemark Health Group Full time

    Customer Service Representative -Pro Physio & Sport Medicine Centres CedarviewPermanent Full-TimeLocation: 4100 Strandherd DriveOttawa, OntarioAre you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being...

  • Technical Support Representative

    2 weeks ago

    Ottawa, Ontario, Canada Preston Hardware Full time

    Requirements and skills Familiarity with the decorative plumbing industry. Excellent communication and problemsolving skills. Strong customer service High school diploma, general education degree, or equivalent work experienceResponsibilities Respond to customer queries in a timely and accurate manner. Ensure customer satisfaction and provide professional...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada CCTS-CPRST Full time

    _Le français suit..._**Title: Customer Service Representative****Employment Term**: Permanent, Full-Time, with Benefits$46,000 per year ($22.11 /hour)**About the CCTS**:At the Commission for Complaints for Telecom-television Services (CCTS), our mandate is to review and resolve telecommunications and television complaints after interaction between the...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada FASTSIGNS #513501 Full time

    FASTSIGNS #513501 is hiring for a Customer Service Representative to join our teamBenefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Benefits Medical and insurance Ongoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with current as well as prospective customers in our...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Republic Packaging Corp Full time

    Located in Vars, ON, Loeb Packaging is one of Chicago-based Republic Packaging Corp.'s eight North American operating locations. As a 60 year-old provider of cushion packaging we are known for outstanding design, quality and customer service. In addition, we have a sister company, Impacte, which provides warehouse management services and can complement our...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue.Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...