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Piercing Studio Market Lead
3 months ago
Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves.
In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves.
Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
The Role:
What You'll Do:
Base Store Accountabilities (approx 50%)
- Accountable to base studio performance, achieving studio occupancy and revenue targets through service & operational excellence and by motivating and developing piercing lead talent & expertise within the 4 walls.
- Consistently executes the gold standard, delivering excellent customer experiences with each interaction, resulting in achieving SPH, AOV, Conversion & NPS targets.
Multi Unit Accountabilities (approx 50%)
- Supports talent acquisition and learning & development efforts for Piercing Leads across multiple stores, ensuring top talent is recruited and set up for success, developing & maintaining a strong community of piercing professionals who are motivated, engaged, high performing and aligned with Mejuri values.
- Acts as a liaison to ensure consistency across Piercing Studio operations, creating alignment on the execution of standards, supplies, processes and policies.
- Constantly seeking ways to improve our systems, processes & procedures, provides feedback and makes recommendations to cross functional departments to improve our business operations and standards.
- Offers industry insights and best practices for new geographies, to ensure all piercing studios are adhering to government requirements and operating 10/10
- Partners with the District Manager to provide support & expertise as needed to enable all studios to achieve their objectives, supporting people & customer initiatives (including events), product/inventory management and general business operations.
What you bring to the team:
- Minimum 3 years of experience leading & developing high performing teams
- 5+ years of experience piercing (with needle & flat back labrets)
- Updated First Aid and Bloodborne Pathogens OSHA Certifications.
- Industry expertise, remaining up to date on industry changes and trends.
- Ability to be registrable with local health enforcement & meets requirements by area for permits
- Excellent communication and customer service skills.
- Critical thinking & the ability to foresee roadblocks
- Ability to coach and influence others.
- The desire to work in a fast paced, entrepreneurial environment
- May require moderate domestic and/or international travel and troubleshooting challenges impacting retail stores outside of normal work hours.
Benefits at Mejuri:
- A minimum of three weeks vacation, plus personal days and three religious observance days.
- A hybrid work model for all corporate roles.
- Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our fulltime employees. We also offer bereavement leave, including miscarriage and stillbirth support.
- Parental leave salary topup of up to 80%, as well as a personalized returntowork transition and accommodation plan for fulltime employees.
- Semiannual performance reviews.
- Internal coaching department and learning and development to support career growth and plans for everyone.
- A generous product discount
Location:
At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office.
The primary purpose of our offices is to drive collaboration and deepen relationships with one another.Accommodation / Accessibility:
Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
LI-HybridAccommodation / Accessibility:
Mejuri does not