Service Manager

1 week ago

Kamloops, British Columbia, Canada Westerra Equipment Full time

Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry, recycling and more with their equipment needs. Join our award-winning company and experience working at a
Gold Certified Canada's Best Managed Company, and one of BC's Top Employers.
Reporting to the Operations Manager, this position oversees the Service Department.

This position will work closely with the management team to support high levels of customer experience, employee engagement and profitable revenue growth.


Key Responsibilities:

  • Manage a team of technicians on all aspects of productivity, scheduling and billing;
  • Liaise directly with customers providing equipment repair updates and accurate costing expectations;
  • Provide follow up with both internal and external customers for technical related issues;
  • Develop and work within budgets to maintain a profitable operation under best practice industry model;
  • Drive team productivity to reach or exceed monthly targets;
  • Actively support employees to ensure high levels of teamwork, engagement and customer service;
  • Facilitate product technical support to technicians from OEM's;
  • Monitor technical training requirements of team and arrange training when needed;
  • Promote and maintain a safe and clean working environment, complying with all relevant legislation;
  • Maintain tool inventories including software testing and serviceability checks;
  • Deliver differentiation via our G.R.I.T brand through consistent, exceptional measured customer service;
  • Proactively seek opportunities to grow our service business;
  • Execute initiatives that contribute to longterm operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch;
  • Oversee Warranty Administration;
  • Other duties as assigned.

Talent Management Responsibilities

  • Ensure adherence to company Human Resources practices and procedures and fostering of positive ongoing relationships with all employees;
  • In conjunction and consultation with the HR department, ensure all necessary training and education is kept current, updated and improved;
  • In consultation with the HR department, is responsible for the preparation and implementation of staff performance reviews, staff development, objective setting, and succession planning;
  • Train, develop, mentor and coach junior team members;
  • Responsible for maintaining efficient and productive staffing levels;
  • Ensure the companies "ways of working" are modeled and adopted throughout their team; the incumbent will work with the company's values to deliver a positive constructive work environment;
  • Responsible for the safety of all their staff.

Knowledge, Skills and Abilities:

  • Skills in diagnostics and repairs on spark ignition LPG engines and systems, diesel compression ignition engines, hydraulics, hydrostatic drives and electrical systems, and electric powered industrial trucks;
  • Excellent customer service skills;
  • Ability to develop and maintain a highly effective team;
  • Strong troubleshooting and problem solving skills;
  • Strong execution and communication skills both verbal and written;
  • Excellent organizational and interpersonal skills;
  • Ability to contribute positively to the team environment with willingness and desire to learn;
  • A proactive autonomous individual driven by own high standards and desire to succeed.
  • 35 years' experience in a supervisory or service manager role;
  • High school diploma;
  • Valid driver's license and clean driving record.

Compensation Package:

  • 3 weeks vacation.
  • Extended Benefits.
  • RRSP Matching Plan.

Values:

  • Build trust with customers and each other;
  • Be a team player commit to working together to win;
  • Be customerfocused "wow" customers so they become raving fans;
  • Support community care for our people, our community and our planet;
  • Deliver results know what you need to do and get it done.liEtZAoBey

  • Service Manager

    1 week ago

    Kamloops, British Columbia, Canada Westerra Equipment Full time

    Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...

  • Support Services Manager

    1 week ago

    Kamloops, British Columbia, Canada Retirement Concepts Full time

    About Us At West Coast Seniors Housing Management, we see our communities as afamily and we are equally committed to our residents and our staff. We providean engaging work environment and treat each other with respect and dignity. Weinvest in the growth and development of our teams to actively participate inthe creation of memories and moments that...

  • Band 3

    1 week ago

    Kamloops, British Columbia, Canada BC Public Service Full time

    Posting Title- BAND - Business Manager- Position Classification- Band 3- Union- N/A- Work Options- Hybrid- Location- Kamloops, BC V2H 1B7 CA (Primary)- Salary Range- $86, $122,100.01 annually- Close Date- 2/26/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Ministry of Forests- Ministry Branch / Division- BC...

  • Manager | Protection Services Operations

    1 week ago

    Kamloops, British Columbia, Canada Interior Health Authority Full time

    Interior Health is hiring a Manager, Protection Services Operations Healthcare and Protection Services is a rewarding career path, it is both challenging and demanding, but you have the opportunity to make a difference every day What we offer: Employee & Family Assistance ProgramEmployer paid training/education opportunitiesEmployer paid vacationMedical...

  • Cpo-ia 24r

    1 week ago

    Kamloops, British Columbia, Canada BC Public Service Full time

    Posting Title- CPO-IA 24R - Supervisor, Service Delivery- Position Classification- Community Prog Off-IA R24- Union- GEU- Work Options- Hybrid- Location- Kamloops, BC V2H 1B7 CA (Primary)- Salary Range- $73, $84,134.34 annually- Close Date- 2/14/2024- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Social Dev &...

  • Sto R24

    1 week ago

    Kamloops, British Columbia, Canada BC Public Service Full time

    Posting Title- STO R2- Authorizations Specialist- Position Classification- Scientific/Tech Off R2- Res- Union- GEU- Work Options- On-Site- Location- Kamloops, BC V2H 1B7 CA (Primary)- Salary Range- $73, $84,134.34 annually- Close Date- 7/18/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Ministry of Forests-...

  • food services manager

    1 week ago

    Kamloops, British Columbia, Canada Tims Kamloops Coffee Shop Inc co Tim Hortons Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 3 years to less than 5 years or equivalent experienceTasksOrganize and maintain inventoryEnsure health and safety regulations are followedNegotiate arrangements with suppliers for food and other suppliesNegotiate with clients for catering...

  • Clk 15r

    1 week ago

    Kamloops, British Columbia, Canada BC Public Service Full time

    Posting Title- CLK 15R - Executive Assistant- Position Classification- Clerk R15- Union- GEU- Work Options- Hybrid- Location- Kamloops, BC V2H 1B7 CA (Primary)- Salary Range- $57, $64,805.30 annually- Close Date- 7/6/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Children & Family Development- Ministry...

  • Local Class 1 Truck Driver

    1 week ago

    Kamloops, British Columbia, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... The Delivery Service Rep. will be responsible for making deliveries to our customers....

  • Catering & Premium Service Senior Manager

    1 week ago

    Kamloops, British Columbia, Canada ARAMARK Canada Full time

    Job DescriptionReporting to the Food Service Director, the Catering Manager will be responsible for the day-to-day operations of the Catering department.Job ResponsibilitiesOversee catering functions and special events for clients/groups.Meet with clients to determine catering requirements, floor plans, rentals, and staffing.Responsible for customer bookings...

  • Catering & Premium Service Senior Manager

    4 weeks ago

    Kamloops, British Columbia, Canada ARAMARK Canada Full time

    Job Description Reporting to the Food Service Director, the Catering Manager will be responsible for the day-to-day operations of the Catering department. Job ResponsibilitiesOversee catering functions and special events for internal and external clients/ groups.Meet with clients to determine catering requirements, floor plans, rentals, staffing for...

  • Catering & Premium Service Senior Manager

    1 month ago

    Kamloops, British Columbia, Canada ARAMARK Canada Full time

    Job Description Reporting to the Food Service Director, the Catering Manager will be responsible for the day-to-day operations of the Catering department. Job ResponsibilitiesOversee catering functions and special events for internal and external clients/ groups.Meet with clients to determine catering requirements, floor plans, rentals, staffing for...

  • Catering & Premium Service Senior Manager

    1 week ago

    Kamloops, British Columbia, Canada Aramark Full time

    Job DescriptionReporting to the Food Service Director, the Catering Manager will be responsible for the day-to-day operations of the Catering department.Job ResponsibilitiesOversee catering functions and special events for internal and external clients/ groups.Meet with clients to determine catering requirements, floor plans, rentals, staffing for...

  • Catering & Premium Service Senior Manager

    1 week ago

    Kamloops, British Columbia, Canada ARAMARK Canada Full time

    Job Description Reporting to the Food Service Director, the Catering Manager will be responsible for the day-to-day operations of the Catering department. Job Responsibilities Oversee catering functions and special events for internal and external clients/ groups. Meet with clients to determine catering requirements, floor plans, rentals, staffing for...

  • Customer Service Manager

    3 days ago

    Kamloops, British Columbia, Canada Walmart Canada Full time

    Position Summary...Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.What you'll do...1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting...

  • cleaning service general manager

    1 week ago

    Kamloops, British Columbia, Canada CARELANCE JANITORIAL LTD. Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major departments and associated senior staff positionsEstablish objectives for the...

  • Class 1 Local Truck Driver

    1 week ago

    Kamloops, British Columbia, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...***Transporting loaded and empty trailers from GFS Distribution Centers or from...

  • Service Advisor

    1 week ago

    Kamloops, British Columbia, Canada Finning Canada Full time

    Company:Finning CanadaNumber of Openings:1Worker Type:PermanentPosition Overview:The Service Advisor (Internally referred to as Service Support Representative) is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in...

  • Senior Manager, Data Management

    1 week ago

    Kamloops, British Columbia, Canada CWB Financial Group Full time $5

    Senior Manager, Business Development page is loaded Senior Manager, Business Development Apply locations Kamloops, BC - Kamloops Banking Centre time type Full time posted on Posted 8 Days Ago job requisition id R7459 At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. Putting people first and...

  • Service Advisor

    3 weeks ago

    Kamloops, British Columbia, Canada Westerra Equipment Full time

    Westerra Equipment has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equipment services industries such as warehousing, milling, construction, forestry,...