Current jobs related to Client Support Manager - Toronto, Ontario - Fidelity Investments

  • Client Support Manager

    3 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the RoleThe Client Support Manager at Fidelity Clearing Canada is responsible for providing exceptional support to our clients, including Introducing Broker and Portfolio Manager clients. This role requires a thorough understanding of FCC's product suite and system set-ups/challenges, as well as the ability to use tools and execute solutions to meet...

  • Client Support Manager

    4 weeks ago

    Toronto, Ontario, Canada Broadridge Full time

    Broadridge Career OpportunitiesWe empower our employees to grow and develop their careers while helping others achieve their goals.The Manager of Client Support role is a key member of the Client Service Team, responsible for delivering exceptional support to our clients.Key Responsibilities:Develop and maintain strong relationships with clients to ensure...

  • Client Support Manager

    3 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the RoleThe Client Support Manager is a critical position at Fidelity Clearing Canada, responsible for providing exceptional support to our clients. This role requires a thorough understanding of our product suite and system set-ups, as well as the ability to analyze and resolve complex issues.Key ResponsibilitiesResearch and resolve customer issues...

  • Client Support Manager

    1 month ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the RoleFidelity Clearing Canada (FCC) is a leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.Key ResponsibilitiesProvide advanced technical support to clients,...

  • Client Support Manager

    2 months ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the RoleFidelity Clearing Canada (FCC) is a leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.Key ResponsibilitiesProvide advanced technical support to clients,...

  • Client Support Manager

    1 month ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the RoleFidelity Clearing Canada (FCC) is a leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.Key ResponsibilitiesProvide advanced technical support to clients,...

  • Client Support Manager

    2 months ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the RoleFidelity Clearing Canada (FCC) is a leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.Key ResponsibilitiesProvide advanced technical support to clients,...

  • Bilingual Client Support Manager

    4 weeks ago

    Toronto, Ontario, Canada Futurpreneur Full time

    About the RoleFuturpreneur is seeking a highly skilled and experienced Bilingual Client Support Manager to join our team. As a key member of our Client and Mentoring Experience (CMX) team, you will be responsible for overseeing, supporting, and motivating the Client Support Team to achieve its goal of supporting entrepreneurs in their Futurpreneur...

  • Bilingual Client Support Manager

    1 month ago

    Toronto, Ontario, Canada Futurpreneur Full time

    About the RoleFuturpreneur Canada is seeking a highly skilled and experienced Bilingual Client Support Manager to join our team. As a key member of our Client and Mentoring Experience (CMX) team, you will be responsible for overseeing the Client Support Team, providing day-to-day support to young entrepreneurs, and ensuring a positive experience for our...

  • Bilingual Client Support Manager

    1 month ago

    Toronto, Ontario, Canada Futurpreneur Full time

    About the RoleFuturpreneur Canada is seeking a highly skilled and experienced Bilingual Client Support Manager to join our team. As a key member of our Client and Mentoring Experience (CMX) team, you will be responsible for overseeing the Client Support Team, providing day-to-day support to young entrepreneurs, and ensuring a positive experience for our...

  • Emergency Department Registered Nurse Opportunity in Ontario, CA

    2 days ago

    Toronto, Ontario, Canada HealthEcareers - Client Full time

    Job OverviewWe are seeking a dedicated and compassionate Emergency Department Registered Nurse to join our team at HealthEcareers - Client in Ontario, California.Estimated SalaryThe estimated salary for this position is $120,000 per year, based on national averages and industry standards.About the JobThis 11-week assignment will provide the selected...

  • Bilingual Client Support Manager

    1 month ago

    Toronto, Ontario, Canada Futurpreneur Full time

    About Futurpreneur CanadaFuturpreneur is a national non-profit organization that empowers young, diverse entrepreneurs to start, buy or grow their businesses in Canada. We provide loans with mentorship and resources to help them succeed.Job Title: Bilingual Client Support ManagerWe are seeking a highly motivated and experienced Bilingual Client Support...

  • Bilingual Client Support Manager

    1 month ago

    Toronto, Ontario, Canada Futurpreneur Full time

    About Futurpreneur CanadaFuturpreneur is a national non-profit organization that empowers young, diverse entrepreneurs to start, buy or grow their businesses in Canada. We provide loans with mentorship and resources to help them succeed.Job Title: Bilingual Client Support ManagerWe are seeking a highly motivated and experienced Bilingual Client Support...

  • Bilingual Client Support Manager

    4 weeks ago

    Toronto, Ontario, Canada Futurpreneur Full time

    DescriptionFuturpreneur is seeking a highly motivated and experienced Bilingual Client Support Manager to join our team. As a key member of our Client Support Team, you will be responsible for overseeing, supporting and motivating the team to achieve its goal of supporting entrepreneurs in their Futurpreneur journey from disbursement of their loan...

  • Client Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada Fidelity Investments Full time

    About the Role:The Client Support Manager at Fidelity Clearing Canada plays a critical role in providing exceptional support to our clients, including Introducing Broker and Portfolio Manager clients. This position requires a thorough understanding of FCC's product suite and system set-ups/challenges, allowing the successful candidate to use their skills and...

  • Bilingual Client Support Manager

    7 days ago

    Toronto, Ontario, Canada Futurpreneur Full time

    Job Title: Bilingual Client Support ManagerFuturpreneur est à la recherche d'un Gestionnaire bilingue de soutien à la clientèle pour rejoindre notre équipe.Responsabilités du posteSuperviser, soutenir et motiver l'équipe de soutien à la clientèle pour atteindre son objectif.Répondre aux demandes de renseignements des clients via...

  • Emergency Department Nurse

    5 days ago

    Toronto, Ontario, Canada HealthEcareers - Client Full time

    We are seeking a dedicated and skilled Emergency Department Nurse for an 11-week assignment in Ontario, California. This exciting opportunity offers the chance to work in a fast-paced environment and make a real difference in the lives of our patients.About the JobThe ideal candidate will have experience working in an ED setting and be able to provide...

  • Client Support Worker

    1 month ago

    Toronto, Ontario, Canada WoodGreen Full time

    Job Title: Client Support WorkerWoodGreen is seeking a highly motivated and compassionate Client Support Worker to join our Supportive Housing Program. As a key member of our team, you will provide emotional support and feedback to individuals in the program, encouraging and facilitating their participation in the program.Key Responsibilities:Provide...

  • Client Support Worker

    1 month ago

    Toronto, Ontario, Canada WoodGreen Full time

    Job Title: Client Support WorkerWoodGreen is seeking a highly motivated and compassionate Client Support Worker to join our Supportive Housing Program. As a key member of our team, you will provide emotional support and feedback to individuals in the program, encouraging and facilitating their participation in the program.Key Responsibilities:Provide...

  • Client Support Representative

    2 months ago

    Toronto, Ontario, Canada Resume Target Inc Full time

    About Resume Target IncWe are a professional resume writing services company known for our exceptional customer service, client support, and quality of work delivered in North America.Job DescriptionWe are seeking a Client Support Specialist to join our growing sales division. As a Client Support Specialist, you will be responsible for promoting and...

Client Support Manager

2 months ago

Toronto, Ontario, Canada Fidelity Investments Full time

About the Role

Fidelity Clearing Canada (FCC) is a leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

Job Summary

The Client Support Manager will have a thorough understanding of FCC's product suite and system set-ups/challenges, allowing them to use their skills and knowledge to support our clients (Introducing Broker and Portfolio Manager clients) of FCC. Their use of the tools provided to them and ability to execute solutions to meet client expectations is critical to success in this role.

Key Responsibilities

  • Research and resolve customer issues relating to Product offerings including mission critical support requests and application defects. Analyze issues and recommend solutions.
  • Perform advanced troubleshooting in a multi-channel environment (phone, email etc.) to solve escalated customer issues, and to help raise the bar of our front-line support team.
  • Provide support and training where deemed necessary on FCC applications offered to clients.
  • Completes technical support system requests for clients such as technical issues and specific customization to the client.
  • Handle escalated support issues (problem/issue triage, management, and escalation) with strong decision making capabilities on recognizing the impact and when to escalate to the next level, ensuring clear and effective communication throughout the cycle of support; providing end-user assistance where required until the issue has been resolved.
  • Translate new product information into customer-facing support content, ensuring existing content is maintained and is up-to-date.

Requirements

  • 3+ years' experience in service or operations support roles in financial services industry, preferably within the brokerage/carrying/custodian industry
  • Completion of 3-year post-secondary education or equivalent work experience
  • Broadridge (Dataphile experience) is an asset
  • Completion of Canadian Securities Course (CSC) is an asset

What We're Looking For

  • Ability to analyze and synthesize information to identify and understand issues and solutions; strong attention to detail
  • Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Ability to learn quickly and effectively prioritize tasks based on clients' needs, strong customer service focus
  • Flexibility in working with multiple clients; professional, friendly, calm demeanor, strong ability to represent FCC to our clients
  • Strong computer skills including proficiency in Office - Excel & Word, Adobe. Ability to learn systems and products quickly and gain an understanding of FCC's product offerings (Systems)
  • Excellent verbal and written communication skills - Ability to write effectively, both in person and over the phone/email.
  • Team player- ability to foster and maintain strong working relationships and work cooperatively with others