Senior Asset Control Analyst

1 week ago


Montreal, Quebec, Canada Airports Council International Full time
Career Opportunities with Airports Council International
Careers At Airports Council International
Senior Analyst, Market Research

Reports to :
Senior Manager, Market Research, Airport Service Quality
Montreal, Canada Airports Council International (ACI) is the only global trade representative of the world's airports.

Established in 1991, ACI represents airports interests with Governments and international organizations such as ICAO, develops standards, policies, and recommended practices for airports, and provides information and training opportunities to raise standards around the world.

ACI is looking for a Senior Analyst, Market Research , Airport Service Quality.
Exhibits strong project management abilities, capable of overseeing multiple projects in parallel
The position is based in Montreal, the world's international hub for organizations involved in aerospace and aviation. Remote working days possible as per company policy.

ACI's Airport Service Quality (ASQ) is the world's leading airport passenger satisfaction program, with over 400 participating airports in 109 countries.

Our Departures, Arrivals, and Commercial Surveys provide airports with unique insight into customer experience.

ASQ surveys measure passenger satisfaction and help airports identify solutions to enhance customer experience, improve service offerings, and increase non-aeronautical revenue.

The Senior Analyst, Market Research will assist the ACI ASQ team throughout all aspects of quantitative research projects, data analysis, project management, market and industry trends analysis, and handling ad hoc analysis requests.

Greatly participate in the management of the day-to-day relationships with more than 300 international clients by providing key insights and support for questions on studies results, methodology and technical question on BI tools.

This mean having a full understanding of ASQ Programs to support Airport members with relevant data.
Participate in the production and quality control process of reports and deliverables.
Manage ad hoc analysis requests from start to finish:

Execute the requests:
data extraction, manipulation using both standard and advanced analytical techniques (SPSS).
Develop Market Intelligence and

Industry Trends Analysis:

Continuously perform targeted market and trend analysis using secondary data within the travel and airport sectors, taking into account consumer, cultural and technology trends that could impact the industry.

Technical knowledge, skills, and abilities
BAA, MBA or master's degree in Marketing, Marketing Research, or other related discipline.

Experience:
minimum of 5 years in Market Research
Experience in a market and competitive intelligence role, and direct client relations and interactions.
Experience with survey software tools.
Experience with large data sets, cleaning and weighting
Knowledge of statistical software tools SAS / SPSS.
Excellent presentation, written, and spoken English skills: ability to communicate in a welcoming, effective and dynamic manner.
Curious, proactive, autonomous with self-leadership qualities.
Creative and enjoying working in a dynamic environment.
Experience in international project management is an asset.
Full benefits (health, vison and dental), including telemedicine
Cell phone paid
Social events and recognition programs
Training
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