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Field Service Technician

3 months ago

Toronto, Ontario, Canada GardaWorld Full time

Your mission at Liberty - a GardaWorld Company:
Are you looking for a new challenge in your professional career? Do you have experience as an Alarm Service Technician and enjoy providing exceptional customer service? If so, we have an opportunity for you

Liberty a GardaWorld Company is currently seeking a

Field Service Technician
to provide expert support to customers and team members.

As a Field Service Technician, you will be responsible for ensuring that our customers' needs are met in a timely and effective manner.

This includes providing expert support to customers and team members, building relationships with customers and assisting the Service Department in a group learning environment.


Your responsibilities

  • Position the Service Department as a key competitive differentiator by providing exemplary service to customers. Our vision is for your team to be a key factor in customers' decision to choose and remain with Liberty.
  • Solve highlevel issues with security and automation systems in a timely and efficient manner.
  • Build relationships between Liberty and our customers by leading the company in customer service and expertise.
  • Take responsibility for escalated customer issues by being an expert in your trade.
  • Assist the Service Department in a group learning environment.
  • Be an advocate for improving service efficiencies.
  • Perform ontheroad work as required (at least one week a month).
  • Perform other assigned duties as required.

What are we looking for

  • Alarm technician experience
  • Excellent verbal and written communication skills
  • Ability to articulate and provide clear guidance
  • Ability to work well with a team that is multigenerational and has a multilevel skill set
  • Sales knowledge is a plus
  • Experience handling customer escalations is required

What we offer you

  • A company car to support your field service activities
  • An employee assistance program to provide comprehensive support