ServiceNow Technical Consultant

1 week ago

Greater Toronto Area, Canada Oscar Full time
ServiceNow Technical Consultant

Summary


This role offers the chance to make significant contributions by designing, developing, and implementing cutting-edge ServiceNow solutions that drive business efficiency and innovation.

In this role, you will collaborate closely with cross-functional teams, including project managers, developers, and business analysts, to deliver tailored ServiceNow applications.

Your expertise will help shape the strategic direction of our ServiceNow platform, ensuring it meets evolving organizational needs.

As a ServiceNow Technical Consultant, you will have numerous opportunities to enhance your skills, lead projects, and mentor junior team members.

What sets this role apart is the ability to work on high-impact projects in a collaborative environment committed to technological excellence and continuous improvement.

Responsibilities

  • You will design and implement ServiceNow solutions that align with our clients' business needs, ensuring robust functionality and seamless integration.
  • We expect you to collaborate closely with crossfunctional teams to gather requirements, perform gap analysis, and develop comprehensive technical specifications.
  • You shall configure and customize the ServiceNow platform, including workflows, forms, lists, UI actions, client scripts, business rules, and notifications to optimize performance and user experience.
  • You will provide technical leadership and guidance on best practices for ServiceNow development, deployment, and maintenance to both internal teams and external stakeholders.
  • We expect you to troubleshoot and resolve any technical issues or defects within the ServiceNow platform promptly to ensure minimal disruption to operations.
  • You shall conduct training sessions and create detailed documentation for endusers and administrators to facilitate effective use of ServiceNow applications.
  • You will stay updated with the latest ServiceNow features, modules, and industry trends to drive continuous improvement and innovation in our service offerings.
  • We expect you to participate in client meetings, presentations, and demonstrations to showcase ServiceNow capabilities and how they can address specific business challenges.
Requirements

  • You must have a strong command of the ServiceNow platform, including but not limited to IT Service Management (ITSM), IT Operations Management (ITOM), and Human Resources (HRSD).
  • We require you to demonstrate proficiency in configuring and customizing ServiceNow applications, utilizing best practices for coding and scripting.
  • You should possess handson experience with integrating ServiceNow using APIs and other integration tools, ensuring seamless data flow between systems.
  • The ability to design and implement complex workflows and automated processes within the ServiceNow environment is essential for this role.
  • You must be capable of translating business requirements into technical solutions by effectively communicating with both technical and nontechnical stakeholders.
  • Expertise in developing and maintaining ServiceNow update sets for efficient system enhancements will be expected from you.
  • We look for someone who can perform system administration tasks, such as managing user accounts, roles, and permissions, to ensure secure and optimal operations.
  • Your skills in creating detailed documentation, including technical designs, test plans, and user guides, are crucial to support ongoing development and training efforts.
Skills

  • ServiceNow Development
  • JavaScript Proficiency
  • ITIL Knowledge
  • Integration Expertise
  • Workflow Automation
  • Client Communication
  • Problem-Solving
  • Technical Documentation
  • Agile Methodologies
  • Scripting Skills
Desired Skills and Experience

ServiceNow Platform Expertise

IT Service Management (ITSM) Knowledg

e
ServiceNow Development Skills (JavaScript, Glide, AngularJ

S)
ServiceNow Administration Proficie

ncy
ServiceNow Integrations Experience (APIs, Web Servi

ces)
ServiceNow Reporting and Analytics Capab

ility
ServiceNow Upgrades and Patching Expe

rience
Problem-Solving Abilities for Technical

Issues
Effective Communication and Collaboratio

n Skills
ServiceNow Certifications (CSA,

CAD, CIS)Oscar Associates Limited (US) is acting as an Employment Agency in relation to this

vacancy.

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