Program Supervisor Non Profit

POSITION SUMMARY

The Program Supervisor oversees the administration of mandated Social Housing programs and non-mandated affordable housing programs in the County to ensure that housing providers and other housing system stakeholders are meeting their obligations in compliance with Social Housing legislation, County policies, standards and various operating agreements. This position provides advice, direction and guidance to housing providers and system stakeholders on legislation/policy/guidelines interpretation and on effective business and property management issues, and provides briefings and recommendations to senior management.

The Program Supervisor may also be required to oversee the administration of other housing related program services, including locally-developed programs that support affordable and social housing, and including the development of cross-divisional approaches to support low-to-moderate income households. The Program Supervisor may be required to supervise staff such as coordinators and/or students, if applicable to the housing program.

DUTIES AND RESPONSIBILITIES (not listed in order of priority)

1. Supervise and administer the implementation of social housing legislation, policies, guidelines, standards and operating agreements with non-profit and public housing providers ensuring the County's legislative, legal and financial interests are protected.

2. If applicable to housing programs, provide leadership and supervision to housing staff in a manner that motivates, guides, and directs employees to the realization of departmental goals and objectives. Maintain a work environment that promotes staff participation, teamwork, and positive labour relations.

3. Analyze and monitor financial performance of housing providers by reviewing budgets, in-year requests for subsidy, impact of funding model and annual reconciliations, with input from the Finance Department.

4. Conduct program reviews with social and affordable housing providers to ensure compliance with program requirements. Develop and employ intervention strategies for providers who may be in non-compliance with legislative or policy requirements or who are encountering operational and/or financial difficulties.

5. Interpret a variety of legislation/directives/policies/procedures and explain complex terminology and changes in legislative requirements to a wide variety of audiences including boards of directors and housing provider staff, tenants, community agencies, landlords, homeowners, private sector stakeholders and networks, etc.

6. Provide information and advice to tenants, service agencies, and the general public on legislation, governance issues, rent calculations, maintenance and eviction procedures.

7. Work with the Finance department to review, negotiate, and recommend approval for housing provider operating budget subsidies.

8. Provide advice and guidance to providers and managers on budget and year-end reporting processes and day-to-day financial and administrative procedures to ensure the effective and efficient use of funds.

9. Prepare business cases outlining options and recommendations for senior management decisions on controversial, issues and risk management strategies to address unique situations in both the mandated and non-mandated housing systems. Investigate and draft replies to letters for signature by senior management.

10. Responsible for the implementation and ongoing monitoring of recommended risk management strategies regarding controversial and sensitive issues, including short-term crisis management and longer-term mitigation with multiple internal and external stakeholders.

11. Provide advice and guidance on property management and building maintenance issues to ensure effective day to day management of housing programs.

12. Develop training materials and conduct workshops on Social Housing programs/requirements.

13. Responsible for the development of program design and implementation of new initiatives, working in partnership with other departments and external stakeholders to achieve agreed-upon objectives.

14. Responsible for the development and implementation of policies and procedures for mandated social housing programs and non-mandate affordable housing programs.

15. Develop and maintain relationships with clients, the public, housing providers, agencies, board of directors, government agencies, municipal staff, senior management staff, Provincial staff, and others.

16. Work with community agencies, networks, and other stakeholders to develop large-scale information and marketing sessions.

17. Participate in committees as required.

18. Perform other duties as assigned which may include responsibilities in relation to the implementation of the County's 10-year affordable housing and homelessness prevention strategy.

19. Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.

20. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

21. Perform other duties as assigned.

LEADERSHIP COMPETENCIES

Has knowledge of and demonstrated ability in our leadership competencies:

• Acts with the Customer in Mind

• Makes Sound Decisions

• Ensures Accountability

• Continuously Seeks to Improve Work Processes

• Plans and Directs Work

• Collaborates

• Leads Teams

• Communicates with Impact

• Develops Self

• Is Resilient

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION

• A diploma or degree in Social Sciences, Business Administration or related field, Property Management Certification or equivalent.

• Strong knowledge of social housing and affordable housing principles, policies and programs.

• Good knowledge of social housing and affordable housing administration, planning and financial management to identify housing providers' capacity for effective housing management and to ensure compliance with legislation/policies/standards.

• Good supervisory skills to provide direction to housing provider's staff and boards of directors.

• Strong financial and budgeting skills.

• Strong interpersonal and oral communication skills.

• Self-motivated, able to act independently and as part of a team.

• Strong time management and multi-tasking skills.

• Proven ability to foster a cooperative work environment.

• Demonstrated ability to achieve performance objectives in a corporate environment.

• Good knowledge of business accounting, budgetary theory and program administration principles and practices.

• Good knowledge of property management and building maintenance

• Knowledge of word-processing, spreadsheet application skills, and database programs used for program monitoring.

• Valid G Class Driver's License and access to a reliable vehicle.

• Criminal reference check with vulnerable sector clearance

• Bilingualism in English and French is considered an asset.

EXPERIENCE

• A minimum of three (3) years of progressively responsible experience in Social Housing, plus one (1) year as a Program Supervisor or similar position.

EFFORT

• Visual and mental effort required when performing audits of files, interviewing, etc.

WORKING CONDITIONS

• Regular office environment, occasionally may be exposed to angry confrontational people.

• May be required to work outside of regular business hours occasionally.

#COSIND

Personal information provided is collected under the authority of the Municipal Act and will be used to determine eligibility for employment.