Night Auditor

2 weeks ago

Old Toronto, Ontario, Canada SoHo Hotel Toronto Full time

ABOUT THE SOHO

The
luxury of space is central to the promise of an unrivaled experience at SoHo
Hotel Toronto.

The
SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most
sought-after luxury hotel in the City of Toronto. We achieve this by offering
our guests an unprecedented hotel experience in a unique and stylish
environment.

We
pride ourselves in offering some of the largest and most spacious hotel rooms
and suites in Downtown Toronto. Every aspect and detail of SoHo Hotel Toronto's
accommodations have been fashioned for our guests' comfort and pleasure, from
exquisitely comfortable furnishings and state-of-the-art technologies to the
stunning views and second-to-none amenities and services.

The SoHo Hotel Toronto
offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area,
marble bathrooms, and heated floors provide a space for guests to relax,
rejuvenate, work or to celebrate a special occasion. Our rooms and suites are
double the size of other luxury hotels in Downtown Toronto.

The SoHo Residences
Apartment Hotels Toronto, Ottawa Lisgar, and Ottawa Champagne consist of
luxurious apartment units for comfort and practicality, perfect for
extended-stay and with unlimited experiences right outside their doorstep.

THE SOHO CULTURE

As
a luxury boutique hotel and residences, our commitment is to support our
employees with opportunities and empowerment. We provide diversity and welcomes
culture from all background and experience. We are a growing and dynamic team
that collaborates with each other in order to achieve continued growth and
success.

Our
company culture is to take care of our team, our guests, and the community.

Service
– we believe hospitality is an art

Ownership
– we pride ourselves on accountability

Honor
– we respect all guests, team members and the community

Originality
– we celebrate and encourage authenticity

We
welcome you to be part of our petite yet connected team of the SoHo family.

THE POSITION

The
Guest Services Representative position isresponsible for greeting guests with
the most sincerely welcome, in an efficient and courteous manner. The position ensures
guests receive the best service possible from the property, by providing an
excellent check-in and check-out experience, addressing their needs, answering
their questions, resolving any complaints they may have throughout their stay,
and ensuring their stay, payment, and requests, are handled smoothly without
any error.

The
position will be directly reporting to the Director of Operations and other
managers of the front office, working alongside with Night Auditors, Concierge
team, and receiving requests from other departments and guests.

This
role requires in the SoHo Hotel Toronto office located at 318 Wellington
Street, Toronto, Ontario, on fluctuating schedule. Schedules are assigned
weekly, with the a mixture of morning, evening, weekdays and weekend shifts.

DUTIES &
RESPONSIBILITIES

·Always demonstrate a high level of customer service.

·Managing operations at the Front Desk during the
overnight shift.

·Ensuring that Health and Safety standards are met
during the overnight shift.

·Processing daily operations reports.

·Posting charges to guest accounts and processing
payments accordingly.

·Closing, balancing and making necessary corrections to
guest's accounts.

·Counting and balancing cash, credit cards and ledger
accounts.

·Investigating and fixing any out of balance
transactions or postings.

·Handles arrivals, early departments, and to walk in
guests.

·Use up-selling and iPrefer sign up techniques to
achieve hotel goals.

·Provide daily pass on to the management, department
heads and supervisors.

·Maintain responsibility and accountability for the
hotel property and the safety of guests, team members, and have authority for
the hotel operations while on duty.

·Maintain hotel policies and procedures and
confidentiality as guide lined as well as code of conduct.

·Responding to guest inquiries, complaints, and
concerns in a timely and efficient manner

·Ensuring all the reservations are updated and
responding to all reservations related requests.

·Completes end-of-day processes without any errors.

·Complete various audit reports for management.

·Processes reservation cancelations and no-shows

·Other duties and responsibilities as assigned.

QUALIFICATIONS & REQUIREMENTS

·Previous hotel experience / hospitality education is
required.

·Opera Cloud PMS experience preferred.

·Knowledge of Preferred standards is an asset.

·Must be able to work overnight shift, from 10:45pm –
7:15am.

·Must be flexible to work weeknights, weekends, and
holidays.

·Friendly and outgoing personality, with an outstanding
level of customer service and interpersonal skills.

·Excellent and professional communication and writing
skills.

·The candidate must be punctual, well organized and
have a keen eye for detail.

·Excellent problem solving, reasoning, motivating,
organization, leadership, and training abilities.

·Exceptional organizational skills and time management
skills.

·Must be friendly and committed to a high level of
guest service.

·Fluency in several languages an asset.

·The ability to handle confidential information.

·The ability to work efficiently independently, with
minimal supervision, as well as with others.

·Demonstrated proficiency in Microsoft Word and Excel.

·Ability to multitask and meet assigned deadlines.

·Displays a professional positive attitude, maintains
enthusiasm, and celebrates success.

·Must be able to stand for long periods of time.

COMPENSATION & BENEFITS

·Employee social events.

·Birthday & anniversary day recognition (restrictions
apply).

·Discounted on-site parking.

·Meals allowances (restrictions apply).

·Health benefits (restrictions apply).

********************

The SoHo Hotel Toronto is an equal
opportunity employer that is committed to inclusion and diversity.

We take affirmative action to ensure equal
opportunity for all applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, veteran
status, or other legally protected characteristics.

Our company has an accommodation process in
place for applicants with disabilities, in accordance
with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Accommodation is available upon request at
all stages of the recruitment and selection process.


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