Product Manager UI/UX

2 weeks ago

Markham, Ontario, Canada IBM Computing Full time

Introduction

At , work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

You are a key member of the Envizi product management team within the IBM Sustainability Software organization where we focus on delivering software solutions that help our customers deliver on their sustainability goals. This role is responsible for all technical aspects of the web-based user interface, including the adoption of Product Led Growth (PLG) principles and UX strategies to optimize client acquisition, engagement and retention.

Responsibilities will include:

Be the voice of the customer and empathize with client pain in all aspects of the user journey.

Drive a major UI migration project to align with the latest IBM technologies and standards.

Deliver key UI/UX features of the product, including web accessibility (WCAG), globalization features (language translations), user engagement and satisfaction tooling, and milestone tracking with in-product instrumentation.

Influence product pricing and packaging including trial sites and promotions.

Research and become a domain expert on enterprise SaaS-based carbon accounting and ESG reporting software - gain an intimate understand competitor offerings and differentiation.

Collaborate with functional groups across the company to deliver enhancements including UX/Design, Tech Leads, Developers, QA teams, other Product Managers, service delivery teams, sales and marketing.

Foster and drive a customer-centric, agile development culture, document product requirements in the form of user stories and acceptance criteria.

Curate product back-log(s) and work across teams to set priorities for your product enhancements / roadmap.

Develop and maintain a suite of content for your product enhancements, including product updates, knowledge base articles, videos, user guides, software demo scripts and internal training materials.

Required Technical and Professional Expertise

Minimum 5 years of experience in each of the following:

Software-based Product Management role with focus on UI/UX.

Delivering globalization and accessibility user enhancements.

Demonstrated experience implementing Product Management best practices including market and competitor analysis, customer requirements gathering, product strategy and vision development, epic definition, agile product delivery, and customer delivery and support.

Experience working directly with clients.

Experience with systems and software development processes.

Proven interpersonal skills bridging the gap between technical and business focals.

Experience writing detailed requirements and/or agile stories and performing UAT.

Excellent oral and written communications skills.

Proven problem-solving skills.

Preferred Technical and Professional Expertise

None

About Business UnitSoftware infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. 's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. 's hybrid platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the of an open hybrid and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the to run their business. At , we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementMust have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

Being You @ IBMis committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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