Product Manager

1 week ago

Markham, Ontario, Canada Pet Valu Full time

Location:
Markham, Ontario

Job Description:

Reporting to the Senior Product Manager, the Product Manager, is responsible for delivering enhancements for one or more omni-channel technology functions (i.e. "products").

Specifically focused on technology improvements to support the on-going and enhanced Pet Valu Loyalty programs, the Product Manager will serve as the bridge between business and technology, helping to guide business priorities and directing execution with technology teams.

They are also responsible for leading cross-technology projects and will balance their passion as the voice of the customer with their pragmatic responsibility to make sound business and technology decisions.

As the face of technology, they will have a sound understanding of retail business, a solid record for delivering customer centric results, and a natural affinity to cultivating trusting relationships with partners.


Essential Responsibilities:
Safety

  • Lead crossportfolio projects and crossfunctional initiatives for the business.
  • Communicate ongoing changes and business results with stakeholders and business leaders.
  • Effectively communicate and present design and prototypes to developers and key stakeholders.
  • Present to key stakeholders (CMO, VP's, Sr. Managers, Managers)
Compassion

  • Recommend and advise on improvements to process and technology.
  • Manage vendor relationships.
  • Conduct and design concepts for usability testing and gather feedback.
  • Conduct A/B tests to determine and define the right interaction model for our customers, and evaluate its success.
Expertise

  • Maintain one or more agile product backlogs and guide the development teams on priorities.
  • Collaborate and build data based business cases against major initiatives.
  • Create experiences through user research and data.
  • Investigate and troubleshoot ways to solve UX problems (e.g., findability, usability & responsiveness)
  • Have a deep knowledge of the eCommerce and Loyalty space including competitive strategies, product development, customer research, usability best practices, and industry trends.
  • Research industry best practices, keeping up with the latest trends.
Efficiency

  • Develop and maintain a roadmap for their assigned product(s)
  • Work with, and guide the business and IT teams, on effective processes for collaboration with an Agile mindset.
  • Liaise with cross functional team members (IT, Developers, Marketing & Analytics) to drive scope out projects and enhancements based on business decisions.
  • Continuously enhance user flow to increase conversion online/foot traffic in store.

Qualifications:

  • Minimum 3 years of product management experience
  • Postsecondary education in Business/Commerce/Marketing or related digital experience
  • Strong understanding of digital concepts (e.g. user interfaces, databases, data feeds)
  • Strong presentation skills
  • Project management skills

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