Manager, Translation Services

1 week ago

Ottawa, Ontario, Canada The Ottawa Hospital Full time

About The Ottawa Hospital:

Inspired by research and driven by compassion

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.


From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.


Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.


Position Information:


The Manager, Translation Services, is responsible for the planning, organization, execution, and continuous improvement of all aspects related to the effective delivery of Translation Services.


The Manager oversees a translation team and ensures the seamless delivery of translation services to a wide variety of TOH's internal clients and ensures materials are provided are high quality and align with TOH's brand and style guidelines.

The Manager plays a key role in TOH's ability to function in both of Canada's official languages, so it respects its legislative requirements under Ontario's French Language Services Act and ensures it continues to meet its designation as a bilingual institution.


What you will bring:

  • Minimum four (4) year Undergraduate Degree in Translation;
  • Certified member of ATIO or OTTIAQ;
  • Minimum five (5) years of experience in translation, revision and proofreading both from English to French and from French to English. Excellent knowledge of oral and written communication in both French and English languages, including syntax, spelling, grammar (level A+ in both French and English). Thorough knowledge of plain language principles and guidelines;
  • Minimum five (5) years experience in leading a Translation team as well as Human and Financial Resource Management;
  • Three (3) years of leadership experience;
  • Demonstrated ability to manage urgent and complex projects an ability to work effectively under pressure, sometimes outside normal working hours;
  • Indepth knowledge of the Canadian language industry and mastery of translation, editing and writing functions applied to the communication and marketing activities of a hospital or other large organization;
  • A demonstrated commitment to quality customer service and prove leadership and problemsolving. A high level of discretion and demonstrated teamwork and interpersonal skills;
  • Superior translation and revision skills;
  • Experience managing a translation service;
  • Ability to carry out terminological research and edit texts for plain language;
  • Strong customer service skills;
  • Ability to work under pressure and meet tight deadlines;

You will stand out with:

  • Proficiency in English and French oral expression (advanced level) and comprehension (advanced level).

What you can expect from us:
The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone.

We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.


We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection.

We also offer discounts from choice providers on a variety of products and services.


The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

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