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Customer Programs Specialist
3 months ago
We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
Must be located in or around Barrie, Ontario
Job Purpose/Overview
This job is critical to supporting and managing varying customer programs within our systems. This position also manages all details associated with customer contracts. This role is critical to the seamless operation of our front end office to service our customers.
Essential Duties and Responsibilities:
Contract Management:
- Responsible for managing customer contracts
- Responsible for maintaining prices lists
- Enter all customer contracts in our ERP system and web shop
- Address customer inquiries as it relates to contracts, pricing and product ordering
- Assist in managing optimal inventory levels within our systems
- Run ad hoc reports within the ERP system
- Management of documentation
Order Processing:
- Assist with processing consumable/equipment orders
- Communicate with customers in regards to specialty billing
- Manage item codes/sku's
- Process customer credits
- Assist in inventory counts and inventory management
Customer Service:
- Handle general customer inquiries that relate to the managed programs
- Backup for Administrative Assistant
Education and Experience
- Diploma in Business Administration or equivalent.
- 1-2 years in an office environment
Knowledge, Skills and Abilities
- Excellent attention to detail
- Ability to multi-task
- Intermediate Excel knowledge
- Documentation skills
- Problem solving skills
- Ability to work effectively independently
- Excellent communication skills
- General computer knowledge
- Previous ERP experience an asset.
Working Conditions
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
