Customer Service Representative Marine Program
4 days ago
About the Role:
We are seeking a highly skilled and customer-focused Customer Service Broker to join our Marine Program team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their insurance needs are met, and delivering tailored solutions to their watercraft insurance requirements.
Key Responsibilities:
- Provide expert advice and guidance to clients on watercraft insurance products and services.
- Process endorsements and cancellations, and provide client-focused solutions to customers.
- Respond to client inquiries and resolve issues in a timely and professional manner.
- Assist in managing large volumes of inbound and outbound calls.
- Communicate with clients regarding existing and possible changes to coverage.
- Quote changes to existing watercraft policies and process endorsements and cancellations at the request of clients.
- Counsel clients on claims and report claims to the insurance company as required.
- Assist with cross-selling efforts of all lifestyle products and generating leads for home and auto insurance.
Requirements:
- Completion of secondary school.
- Registered Insurance Broker (Ontario) with a Service focus.
- Willing to get licensed Nationally (excluding Quebec).
- CAIB, CPIB, CIP, FCIP, CRM or other industry designations an asset.
- Working knowledge of Microsoft Word, Microsoft Outlook, and Microsoft Excel.
- Familiarity with Power Broker or Epic is an asset.
- Proven experience offering client-focused solutions and building long-lasting relationships.
- Knowledge of the watercraft lifestyle product set is an asset, but not required.
- Excellent communication skills, written and verbal.
What We Offer:
- Rewarding salary and bonuses that truly value your dedication.
- Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
- Defined benefit pension plan for a financially confident retirement.
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
- Access to a wealth of learning resources, including LinkedIn Learning for professional development.
- Flexible work-from-home and hybrid options.
- Unlock your potential with opportunities for advancement.
Why Choose Us:
At Orbit Insurance Services, we put our people at the centre of everything we do. We believe that our employees are our greatest asset, and we strive to create a work environment that is inclusive, equitable, and diverse. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
How to Apply:
If you are interested in this opportunity, please apply online. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
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