Customer Service Manager

2 weeks ago

Dartmouth, Canada Signature Supplements Full time
Job description


We are committed to provide the best products and services to our customers and this role is critical to that quality of service.

If you are passionate about holistic health, natural medicine and wellness with experience working with supplements, this is the opportunity for you

Responsibilities:

  • Input sales orders, create custom formula estimates, invoicing and account reconciliation.
  • Verify accuracy of Customer Service team activities including sales order entry, reordering formulas, estimates and worksheets.
  • Set up and maintain accurate and uptodate customer account information.
  • Provide customer education on how to properly submit orders online and where to find product information through our website.
  • Review, manage and maintain Standard Operating Procedures (SOPs) and training programs for new hires and team members.
  • Lead team and organize regular training sessions to efficiently communicate procedure changes, reporting and updates.
  • Ensure all daytoday operations are managed by team scheduling and approving department timeoff.
  • Develop and implement a Customer Assurance Program that includes agreements for ordering policies, customer commitments and an effective loyalty program.
  • Create department sales tracking to understand team and business performance, as well as to set reasonable goals.
  • Collaborate to develop and implement a commitment to best practice service standards to better serve our customers.
  • Work with the Leadership team on process improvement initiatives and effective strategies to enhance overall team and business operations.
  • Multitask in a highpaced environment based on business needs.

Requirements/Attributes:

  • 5+ years of experience in customer service; 2+ years of experience in a leadership role
  • A background in holistic health, nutrition, supplements, or natural wellness is preferred
  • Solid knowledge of QuickBooks or similar operating system and confident with MS Office suite
  • Well developed communication skills to effectively work with all levels of the organization
  • Ability to make decisions exercising good judgment, to spot trends and identify ways to maximize operational efficiencies
  • Experience with sensitive customer information
  • Detail oriented with the ability to prioritize competing tasks and operational demands
  • Ability to translate your skills to other employees through training and mentoring
  • Solution oriented with strong problemsolving skills


This is a full time (40 hours/week) permanent opportunity with two (2) weeks' vacation per year along with comprehensive employee benefits including personal days, health benefits and a Group Savings Plan.

- **If you have any significant allergies, asthma or other breathing complications, this job may not be suitable for you._

To be considered for this opportunity, please submit your resume

Salary:
$24.00-$27.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off
  • RRSP match

Flexible Language Requirement:

  • French not required

Schedule:

  • Day shift

Experience:

- leadership: 2 years (preferred)

Work Location:
One location

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