Band 1

1 week ago

Victoria, British Columbia, Canada BC Public Service Full time
Posting Title- BAND - Early Resolution Officer- Position Classification- Band 1- Union- N/A- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $66, % upon successful completion of probation)- Close Date- 2/16/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Office of the Ombudsperson- Ministry Branch / Division- Office of the Ombudsperson- Job Summary
Early Resolution Officer

Band - Permanent, Full-Time

Starting Salary:
$66, % upon successful completion of probation)

Are you an analytical and empathetic person committed to ensuring fair treatment of British Columbians? Do you want to have a meaningful impact on the lives of members of the public experiencing diverse challenges with public services?


Reporting to the Manager of Intake and Early Resolution, the Early Resolution Officer (ERO) is the first point of contact and analysis for all enquiries and complaints received by the Office of the Ombudsperson.

The ERO works independently within a collaborative team environment to determine an appropriate course of action in responding to diverse members of the public who contact the office by phone, in person, or in writing with concerns about government services and agencies.

The ERO uses active listening, conflict resolution and interview skills to gather information and conducts preliminary analysis to assess jurisdiction and identify issues for further assessment.

The ERO exercises discretion under the Ombudsperson Act and according to office policy to determine whether a complaint should be referred to an external process or resource, or opened for further follow-up within the office.


Where an opportunity is identified to resolve less complex issues within a short time frame through immediate action by a provincial or local government authority, the ERO may conduct Early Resolution investigations.

Through a principled approach operating independently of either party, the ERO engages collaboratively with public service employees and complainants to develop solutions through facilitated contact, information exchange, and internal review by public agencies.

Where Early Resolution is not appropriate or cannot resolve issues within prescribed timelines, the ERO escalates complaints to investigative staff for further assessment.

As BC's independent voice for fairness and accountability, our office's work is challenging, meaningful, and rewarding. Join us and become part of a team that is proud of the work we do. Find out more information about what we offer here.

This posting is for multiple opportunities. An eligibility list may be established to fill similar future vacancies in a full-time temporary or permanent capacity. Temporary positions may become full-time, permanent status. This position is excluded from union membership. Some travel is required.


Upon successful completion of the 6-month probationary period, this position is eligible for 5% salary lift and a hybrid work arrangement in accordance with the office's Work Arrangements Policy.


To Apply:

Competition Req #
:96743
Closing Date
: 12:00 pm (noon) PST, Thursday, February 16th, 2023

_BC Ombudsperson_

_Fairness and Accountability in British Columbia's Public Services_

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