![Technogym](https://media.trabajo.org/img/noimg.jpg)
Field Service Manager
1 week ago
Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions.
By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries.
More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.At Technogym, we reshape the present and future of physical activity every day.
To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams.
If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better worldAbout the Role
If you are an After Sales professional and you are obsessed with care users' satisfaction, this is the position for you One of Technogym's goals is "Satisfying 100% of our customers and end-users".
We are looking for an energetic and process-driven Field Service Team Leader who will guarantee timely and cost-effective execution of the field service activity in the Country.
You will be accountable for overseeing service, repair and/or installation of Technogym products in accordance with the current Service Level Agreements.
In this role, you will manage a high-performance team that provides excellent technical service support to our customers and will optimize customer experience beyond expectations.
Responsibilities:
Collaborates in managing performances and costs of the Field Service organization, in line with assigned objectives
Responsible for managing field technical resources, in particular for the repair protocols executed in the field
Responsible for coordinating second level technical support team
Support in the planning and scheduling field technicians visits in an effective way, assuring expected level of service to the customers
Responsible for the dispatching of all jobs for the technicians
Identify key product issues that impact customer satisfaction and escalate to International Technical Support in HQ
Responsible for providing technical training to technicians and to ensure their certification and correct protocol execution (audit)
Understand customer complains/issues and lead their resolution, involving all necessary department in the company
Support Customer satisfaction improvement and manage dissatisfied customer in person
Entering and managing support requests into the information system (BAAN/CRM - SFDC)
Drive quality of service with expertise & technical standards KPIs such as FTFR, TTS, JMR3, company policies and technicians performance measurements
Lead organizational effectiveness by maximizing performance and people development and engagement
Requirements:
Products (both hw/sw) technical knowledge
Problem solving and organizational skills
Root cause analysis/troubleshooting expertise
Electronic/Mechanical engineering
ERP systems and database knowledge
ICT and office automation tools knowledge
Leadership, communication and negotiation skills
Fluent in English (mandatory)
Enthusiasm, Humility, Pro-activity, Passion and Ethics complete the desired profile
Technogym is an Equal Opportunity Employer
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
-
Field Service Technician
1 week ago
Old Toronto, Ontario, Canada Fish Field Inc Full timeField Service Technician - Canada RemotePosition TypeOtherLocationLanguage(s)Added onTuesday, February 20th 2024Deadline to apply Job DescriptionNETZSCH Premier Technologies is looking for a Field Service Technician to work as a team performing commissionings, start-ups, and training for new equipment at the customer's facility. This includes installation...
-
Field Service Manager
1 week ago
Toronto, Ontario, Canada Technogym Full timeField Service ManagerLocation:Toronto, ON, CAFunction/Branch:OperationsType of contract:Permanent EmployeeOur CompanyEveryday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a...
-
Enterprise Regional Sales Manager
1 week ago
Toronto, Ontario, Canada Radware Bot Manager Full timeEnterprise Regional Sales Manager - Toronto What is the job: Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise Farm the regional base of active customers upselling and crossselling. Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised of Radware capabilities...
-
Field Service Manager
1 week ago
Toronto, Ontario, Canada Giesecke+Devrient Currency Technology America, Inc. Full timeWhen it comes to digital, physical or electronic payments, the whole world trusts Giesecke+Devrient. Now you too can discover your passion for the world of payment systems. Giesecke+Devrient is a globally active high-tech company headquartered in Munich, Germany. As a trusted partner of central banks and the entire currency industry, we increase security and...
-
Field Service Manager Toronto, ON
1 week ago
Toronto, Ontario, Canada BearCom Full timeAbout BearCom: Largest Distributor of Wireless Voice, Data, and Video Solutions in North America 40+ Years Industry-Leading Experience Partnerships with Avigilon, Milestone, Ava, Open Path, PELCO, Evolv, Watch Guard, +More 75+ Branches Across North America As a Field Service Manager, you will work in the field, installing, managing projects, and...
-
Field & Service Manager - Commercial
1 week ago
Toronto, Ontario, Canada CARMA Corp Full time_Our Company_Founded in 1977, CARMA is 100% Canadian owned and operated, with its head office and manufacturing facility located in Lindsay, Ontario. We were the first Measurement Canada approved supplier of electronic submetering systems and continue to be the market leader, with over 350,000 meters installed. Operating across Canada with offices in...
-
Field Service Manager
1 week ago
Toronto, Ontario, Canada Burroughs, Inc. Full timeDescriptionJob Summary:The Field Service Manager role encompasses transformational leadership, exceptional execution skills, innovative thinking, laser focus on delivering exceptional customer experience, and consistently driving cost efficiencies and revenue growth. Key responsibilities include maintaining and/or exceeding current levels of...
-
Sales Manager
1 week ago
Toronto, Ontario, Canada Left Field Brewery Full timePosition: Sales Manager : Licensee (On Premise)Type: Full Time Permanent, SalaryCompensation: Competitive Base Salary, Sales Incentive Plan & BonusPerks: Car Allowance, Phone Allowance, Expense Account, Health & Dental Benefits, Healthcare Spending Account, Employee beer/apparel budget & discountsLeft Field Brewery is a small, community-focused family...
-
Field Service Manager
1 week ago
Old Toronto, Ontario, Canada Burroughs, Inc. Full timeJob Summary:The Field Service Manager role encompasses transformationalleadership, exceptional execution skills, innovative thinking, laser focus on delivering exceptional customer experience, and consistently driving cost efficiencies and revenue growth. Key responsibilities include maintaining and/or exceeding current levels of service/implementation...
-
Manager, Field Operations
1 week ago
Toronto, Ontario, Canada Moneris Solutions Full timeYour Moneris Career - The Opportunity:You will manage the operations and structure of the field services for Ontario and will provide industry-leading customer service experience to Moneris Field Services customers.You will provide leadership, vision and guidanceto the employees to support the best performance across all goals including: customer...
-
Field Manager
1 week ago
Toronto, Ontario, Canada Estivagroup Full timeThe Field Manager directlyoversees, and is responsible for, all onsite products and site activities thatrelate to the logistics and installation of the building envelope system(s). Requirements Required Education :Bachelor's Degree/Diploma in Architectural Technology, ConstructionManagement or Civil Engineering.Project Management Professional Certification...
-
Field Service Technician
1 week ago
Toronto, Ontario, Canada SHIFT TRANSIT Full timeRole: Field Station TechnicianResponsibilities and Duties: _Duties as assigned and varied in accordance with business needs_ Maintain a safe and organized workspace and follow standard operating procedures. Communicate with Duty Manager and other Field Technicians while on the job. Respond to directives from the management team. Perform Bike Share station...
-
Field Service Technician
1 week ago
Toronto, Ontario, Canada MBI I.T. Services Full timeINTERESTED IN WORKING WITH THE PROVINCIAL GOVERNMENT?We are currently hiring for a contract I.T Field Service Technician job inDuration: 12 months (possibility of an extension).I.T.Field Service Technician job responsibilities: Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or...
-
Field Service Engineer
1 week ago
Toronto, Ontario, Canada BioTalent Full timeWe're seeking a highly motivated Field Service Engineer I to join our growing team. In this crucial role, you'll play a vital role in ensuring the optimal performance of our customers' medical equipment. You'll be responsible for installation, maintenance, repair, and training, fostering strong relationships with customers and colleagues along the...
-
Field Manager
1 week ago
Toronto, Ontario, Canada Scotlynn Full timeChoose to Succeed with ScotlynnEnriched training and developmentOpportunities for continuous learningCompetitive pay and benefitsFull gym access with personal trainerCorporate chef providing healthy meal optionsEmployee & Family Assistance PlanOpportunities to strengthen local communities through "Community Volunteer Program" initiativesRewarding,...
-
Field Service Technician
1 week ago
Toronto, Ontario, Canada Aristocrat Gaming Full timeWhat You'll Do:Our Field Service Operations team is responsible for providing technical support to drive the success of our customers at Aristocrat Gaming. As a Field Service Technician, you will be part of a team with employees across the United States and Canada. Our team prides itself on Aristocrat's people-first culture and bringing fun and passion into...
-
Field Service Technicians
1 week ago
Toronto, Ontario, Canada MyKelly Full timeField Service Technicians - GTA We are recruiting Field Service Technicians at Kelly to support our Field Service Technicians Business in GTA (Greater Toronto Area). As a Field Technician, you will support our many clients with their hardware, networking and troubleshooting needs on sporadic shifts or projects based. We will work with you to determine your...
-
Field Service Technician
1 week ago
Toronto, Ontario, Canada Quench USA Full timeQuench Field Service ProfileReporting to the Field Service Manager, the Field Service Technician is responsible for performing all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The...
-
Field Service Technician
1 week ago
Toronto, Ontario, Canada Xeikon Full timeWe are looking for Field Service Technician who _travels 80% of the time_. We are eager to talk to people with the below credentials,Recent graduates with Associates in Electrical Engineering or related fieldMilitary vets with electrical or mechanical technician backgroundHands-on field techs who work on capital equipment, telecom or related industriesWe...
-
Senior Field Specialist, Managed Services
1 month ago
Toronto, Ontario, Canada The Salvation Army Canada and Bermuda Full timeRole: Senior IT Field SpecialistLocation: Toronto/Mississauga (Onsite)Division: Information Technology, Managed IT ServicesAbout The Salvation ArmyFor more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing necessities of...