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Field Service Engineer
1 week ago
Responsibilities:
- Conduct onsite and remote installations, maintenance, and repairs of medical equipment.
- Provide comprehensive training to customers on the proper use and operation of equipment.
- Manage and execute preventative maintenance schedules and implement field modifications within established timeframes.
- Oversee and manage assigned vehicle inventory.
- Employ strong analytical and troubleshooting skills to resolve mechanical and electrical issues, with a basic understanding of applicationrelated challenges.
- Schedule installations, preventative maintenance visits, repairs, and other field service activities.
- Provide occasional phone support and triage technical inquiries.
- Maintain accurate and uptodate service records and generate timely reports.
- Foster consistent communication and scheduling with customers to ensure successful resolution of inquiries and followup.
- Utilize established escalation processes to address customer service delivery concerns.
- Maintain and ensure proper calibration of tools and testing equipment.
- Collaborate with the Sales team to identify opportunities for new service contracts, contract renewals, and equipment sales.
- Function as a valued team member while independently managing your assigned territory to deliver efficient service to all accounts.
Qualifications:
- Bachelor's degree in biomedical engineering, Electrical Engineering, Electrical Engineering Technology, or equivalent military experience; an Associate's Degree in Biomedical Equipment Technology may be considered.
- Prior experience in the medical device industry is a plus.
- Proven ability to effectively interact with both internal teams and external customers in a solutionoriented service environment.
- Demonstrated experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- A track record of successfully troubleshooting and resolving customer concerns.
- Strong work ethic with a commitment to reliability and accountability.
- Proficiency in common computer software (MS Word, Excel, Outlook, Salesforce, Teams).
- Excellent written and verbal communication skills, adept at clearly explaining technical concepts to nontechnical audiences.
- Ability to thrive in a fastpaced, independent, and resultsdriven environment.
- Resourceful, with a capacity for selfdirected work and the ability to learn quickly.
- Excellent time management skills with the ability to adapt to changing priorities.
- Strong decisionmaking, problemsolving, and creative thinking abilities.
- Meticulous attention to detail.
- Ability to manage multiple tasks simultaneously while prioritizing effectively and working productively under pressure.
- Maintains high ethical standards and demonstrates trustworthiness.
Physical Requirements and Working Conditions:
- Possession of a valid driver's license with a clean driving record.
- Ability to secure a rental car when required.
- Possession of a valid passport and willingness to travel to all over Canada
- Ability to travel on short notice and potentially stay overnight for work assignments.
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