Current jobs related to Customer Service Representative I - Mississauga, Ontario - MicroPort Orthopedics

  • Customer Service Representative I

    1 month ago

    Mississauga, Ontario, Canada Graphic Packaging International Full time

    JOB FUNCTIONS: As a Customer Advocate I, your responsibilities will encompass a variety of essential tasks: Input orders into the system, adhering to established procedures and utilizing local ERP systems (such as AS 400 / Globetek) for tasks including Graphic Requests, Pricing Requests, Production Orders, Release Management, Forecasting Models, Inventory...

  • Technical Service Representative I

    1 week ago

    Mississauga, Ontario, Canada Husqvarna Group Full time

    Technical Support Role **Job Summary:** We are seeking a highly skilled Technical Service Representative I to join our team at Husqvarna Group. As a Technical Service Representative I, you will be responsible for providing technical product support to our Dealer and Distributor Network. **Key Responsibilities:** * Respond to technical questions from...

  • Technical Service Representative I

    1 week ago

    Mississauga, Ontario, Canada Husqvarna Group Full time

    Technical Support Role **Job Summary:** We are seeking a highly skilled Technical Service Representative I to join our team at Husqvarna Group. As a Technical Service Representative I, you will be responsible for providing technical product support to our Dealer and Distributor Network. **Key Responsibilities:** * Respond to technical questions from...

  • Customer Service Representative

    6 days ago

    Mississauga, Ontario, Canada Closet Factory - Toronto Central Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeCloset Factory - Toronto Central is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.This is a fantastic opportunity to work in a fast-paced office environment where no two days are the same. As a Customer...

  • Customer Service Representative

    6 days ago

    Mississauga, Ontario, Canada Closet Factory - Toronto Central Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeCloset Factory - Toronto Central is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.This is a fantastic opportunity to work in a fast-paced office environment where no two days are the same. As a Customer...

  • Customer Service Representative

    5 days ago

    Mississauga, Ontario, Canada FIL Delivery Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FIL Delivery Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving their inquiries and complaints in a timely and professional...

  • Customer Service Representative

    5 days ago

    Mississauga, Ontario, Canada FIL Delivery Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FIL Delivery Inc.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving their inquiries and complaints in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Emterra Group Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeAt Emterra Group, we're committed to providing exceptional customer service and support to our clients. As a Customer Service Representative, you'll play a key role in ensuring our customers receive the best possible experience.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Emterra Group Full time

    {"title": "Customer Service Representative", "description": "Customer Service RepresentativeAt Emterra Group, we're committed to providing exceptional customer service and support to our clients. As a Customer Service Representative, you'll play a key role in ensuring our customers receive the best possible experience.Key Responsibilities:Provide timely and...

  • Customer Service Representative

    5 days ago

    Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled Customer Satisfaction Representative to join our team at HK Electronics Ltd.About the RoleThe Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns in a timely and professional manner. This role requires excellent communication...

  • Customer Service Representative

    4 days ago

    Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled Customer Satisfaction Representative to join our team at HK Electronics Ltd.About the RoleThe Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns in a timely and professional manner. This role requires excellent communication...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Baxter Full time

    {"title": "Customer Service Representative", "content": "Baxter is a leading global healthcare company that is deeply connected by its mission to save and sustain lives. We are seeking a highly skilled Customer Service Representative to join our team.This role will serve as the first point of contact for customers regarding order management, product...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Baxter Full time

    {"title": "Customer Service Representative", "content": "Baxter is a leading global healthcare company that is deeply connected by its mission to save and sustain lives. We are seeking a highly skilled Customer Service Representative to join our team.This role will serve as the first point of contact for customers regarding order management, product...

  • Customer Service Representative

    4 days ago

    Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Satisfaction Representative at HK Electronics Ltd.Job Summary:The Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns, providing information and support to...

  • Customer Service Representative

    3 days ago

    Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Satisfaction Representative at HK Electronics Ltd.Job Summary:The Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns, providing information and support to...

  • Customer Service Representative

    2 days ago

    Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled Customer Satisfaction Representative to join our team at HK Electronics Ltd.About the RoleThe Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns in a timely and professional manner. This role requires excellent communication...

  • Customer Service Representative

    2 days ago

    Mississauga, Ontario, Canada HK Electronics Ltd Full time

    Job Title: Customer Satisfaction RepresentativeWe are seeking a highly skilled Customer Satisfaction Representative to join our team at HK Electronics Ltd.About the RoleThe Customer Satisfaction Representative will be responsible for addressing customer complaints and concerns in a timely and professional manner. This role requires excellent communication...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Ontario, Canada Dilawri Group of Companies Full time

    Join Our Team as a Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Service Representative to join our team at Dilawri Group of Companies. As a Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    2 weeks ago

    Mississauga, Ontario, Canada Dilawri Group of Companies Full time

    Join Our Team as a Service RepresentativeAbout the Role:We are seeking a highly motivated and customer-focused Service Representative to join our team at Dilawri Group of Companies. As a Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    5 days ago

    Mississauga, Ontario, Canada FIL Delivery Inc. Full time

    Job Title: Customer Service RepresentativeFIL Delivery Inc. is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

Customer Service Representative I

3 months ago

Mississauga, Ontario, Canada MicroPort Orthopedics Full time

At MicroPort, we relentlessly strive to master every detail of our medical solutions with the purpose of prolonging and reshaping the lives of patients everywhere.

We welcome motivated and talented people who want to join our dynamic and inclusive company, working together to deliver meaningful medical breakthroughs.

In order to accomplish this, we hold true to our core values of Quality, Integrity, Accountability, Efficiency, Innovation, Aspiration, Dedication & Collaboration.

Come and join Team MicroPort

Overall Summary


As Customer Service Representative I, essential functions of the position will include the timely processing of customer order requests, transfer orders, sales orders, postbillings, customer returns (RMAs) and correction processing, including backorder management.

Ability to manage the loaner kit program, through scheduling and problem-solving, is mandatory. Proper routing of requests is necessary to meet required delivery dates. You will also be responsible for the coordination and processing of literature and sales aids for distribution network.

As Customer Experience Representative I, you will also establish and maintain customer master records relative to new account set up and existing account changes and or deletions.


Your duties will include:

  • Resolves routine and basic problem and communicates solutions or requested information to the customer.
  • Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
  • Attend training sessions and available seminars as presented, in order to stay current on new products and procedures.
  • Position requires continuous interaction with functionally related departments, distribution network, customers, carriers and internal MicroPort Orthopedics management.
  • Field Support, including surgical logistics.
  • Kit Management, including maintaining and shipping loaner and consignment kits.
  • Assist with Shipping and Receiving as required.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About You

We might be a great match if you have:

  • Independent problem solving, critical thinking and sound judgement regarding customer satisfaction and MPO requirements.
  • Excellent communication skills.
  • Knowledge of ERP Sales Order Entry/ Inventory System and Data Entry skills.
-
Ability to work independently. Should be able to work independently after three months in this position.**:


  • Proficiency in accurately routing shipments in order to meet required delivery dates
:

-
Ability to establish and maintain customer master records relative to new account set up and existing account changes and/or deletions
:

-
Knowledge in areas of documentation requirements in order to verify and process corrections or complaints
:

-
Ability to lift 30lbs in order to assist with shipping/receiving
:

***
YOUR EDUCATION

_Required:
_High School Diploma or GED

_ Preferred:
_Bachelor's Degree

YOUR EXPERIENCE
Minimum of 1 year of customer service experience or related field