Service Branch Manager

1 week ago


Oakville, Ontario, Canada Levitt Safety Full time
Thanks for continuing to Build your Career with Levitt-Safety, and for being part of a team that is committed to making Canada a safer place to live and work

Main Responsibilities

  • Coach, mentor and lead the daily operations of the branch; this includes staff supervision, resource allocation, and workflow management.
  • Achieve profitability and effectiveness by maximizing technician labour efficiency and controlling servicerelated costs relative to the annual budget.
  • Oversee parts sales related to service work and projects & monitor the rental department.
  • Maintain high standards of professionalism, customer service, and work quality through Field Technicians.
  • Create a positive environment for techsharing of opportunities. This entails being a technical resource for the service offering, thorough knowledge of our customers' operations and markets, and aligning the service team to support the sales effort regularly.
  • Work closely with the Regional Service Admin Manager to ensure our scheduling team provides secondtonone customer service and that we deliver in an efficient, timely and professional manner.
  • Communicate promptly with customers and set clear expectations.
  • Manage and monitor mobile and offsite tools, inventory and vehicles, and ensure Health and Safety objectives are met.
  • Strive towards an accidentfree workplace and ensure all legislative requirements are met for service operations. Ensure that sitespecific safety requirements are met and implemented.
  • Working within the Fundamentals of Levitt Safety, ensure engagement and work environment is a positive and health workplace. Support and promote teamfirst attitudes
  • Other responsibilities as required by management.
Job Requirements

  • 45 years of proven experience in a service management role, preferably within the fire and life safety service industry
  • Strong leadership and team management skills, with the ability to inspire and motivate a team.
  • Excellent customer service and interpersonal skills; ability to build and maintain positive relationships with internal and external stakeholders.
  • Excellent problemsolving and decisionmaking abilities
  • Strong organizational and time management skills
  • Analytical, strategic mindset, with the ability to analyze data, identify trends, and implement process improvements.
  • Proficiency in using service management software or CRM systems.
  • Occasional outoftown travel/customer site visits, as needed.


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