Experience Analytics Manager

2 weeks ago

Toronto, Ontario, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world.

From our environmental initiatives to our community investments, we lead with values throughout our business.

To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive.

Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement
Hybrid


The Experience Analytics Manager will join the Global Performance Marketing Shared Service, and actively contribute to the successful implementation and continuous development of the digital strategy across Manulife's Group Benefit (GB) business.

This role supports the digital marketing team, GB Business teams & stakeholders by providing them with insightful reports and in-depth analysis.


Key Accountabilities:

  • Conduct detailed analysis and reports with digital, profile and third party data through multiple squads, sprints, and standups in agile process
  • Create visualizations in PowerBI by combining different data sources
  • Build and maintain reports to both gauge effectiveness and provide actionable insights on all initiatives to a variety of teams
  • Collaborate with crossfunctional teams to capture stakeholders' business questions and needs and translate them into actionable KPIs to help them achieve their desired business goals in the digital channels.
  • Help tagging analyst in configure Adobe Analytics reporting with effective analytics tag plan and solution design reference (SDR) for efficient data management
  • Offer optimization recommendations for all digital user experience, ranging from mobile experience to personalization
  • Provide actionable insights for digital initiatives using techniques such as multivariate and A/B testing methods
  • Work with the Digital Services team to identify issues and opportunities to improve sales, retention, and the digital customer experience.
  • Using Adobe Analytics, this individual must help Business partners extract relevant data points to help in the optimization of their digital strategy

Job Requirements:

  • 25 years' experience working in digital analytics, specifically with Adobe Analytics
  • Knowledge of advanced digital analytics methodologies such as A/B and multivariate testing, audiencebased experience personalization, customer journey analysis, and digital marketing attributes.
  • Data management and visualization experience (Power BI or Tableau, SQL, R)
  • Two or more years of business analysis experience in large size companies with multiple functions / business units preferred.
  • Excellent communication skills and ability to interact with and present analysis and recommendations to stakeholders
  • Experience of Adobe Experience Platform, Adobe Data Feeds and integration of Adobe data with offline data is a plus
  • Experience directing the implementation of a web analytics platform, including the provision of detailed variable requirements to an IT team to ensure the proper collection of data elements
  • Basic JavaScript, HTML, and computer programming concepts would be plus
  • Experience with Databricks would be plus

Key Problems/Challenges:

  • The selected individual will help us with the extraction of data for a variety of key Manulife digital properties and will assist in the compilation of an array of data points into a cohesive, easily discernible, and actionable report for consumption by internal stakeholders
  • This individual will conduct indepth analysis to support the business to make actionable and optimal business decisions in agile environment
LI-hybrid

About Manulife and John Hancock


Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion).

We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.


Manulife is an Equal Opportunity Employer

Salary & Benefits
The annual base salary for this role is listed below.

Primary Location
Toronto, Ontario

Salary range is expected to be between
$84,375.00 CAD - $151,875.00 CAD

Manulife offers eligible emplo

  • Manager/ Sr. Manager

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including...

  • Experience Analytics Manager

    2 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    Description The Experience Analytics Manager will be part of the Global Performance Marketing Shared Service team at Manulife. You will play a key role in implementing and evolving the digital strategy for Manulife's Group Benefit (GB) business. Your main task is to provide insightful reports and thorough analysis to support the digital marketing team,...

  • Experience Analytics Manager

    2 weeks ago

    Toronto, Ontario, Canada Manulife Insurance Malaysia Full time

    Experience Analytics Manager page is loaded Experience Analytics Manager Apply locations Toronto, Ontario Waterloo, Ontario time type Full time posted on Posted 2 Days Ago job requisition id JR We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our...

  • Manager/Senior Manager

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is pioneering what AI and analytics can do to solve some of the toughest problems faced by organizations globally. We develop bespoke solutions powered by data and technology for several Fortune 100 companies. We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce.If you are...

  • Program Manager

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning and AI. Our business value and leadership has been recognized by various market research firms, including...

  • Senior Manager

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is pioneering what AI and analytics can do to solve some of the toughest problems faced by organizations globally. We develop bespoke solutions powered by data and technology for several Fortune 100 companies. We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce.If you are...

  • Senior Manager

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Data Analytics Consultant

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics Inc. Full time

    Work Term: Permanent Work Language: English Hours: 40 hours per week Education: Bachelor's degree Experience: 5 years or moreWork setting: Consulting firmTasks: Confer with clients to identify and document requirements Data Science Design, construct, modify, implement and test data models and database management systems Design, develop and implement...

  • senior manager data engineering

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics Full time

    Senior Manager - Data Engineering/Reporting Part Time / Full Time Senior Manager - Data Engineering/Reporting Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine...

  • Manager/Senior Manager

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is pioneering what AI and analytics can do to solve some of the toughest problems faced by organizations globally. We develop bespoke solutions powered by data and technology for several Fortune 100 companies. We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce.If you are...

  • Senior Manager

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Account Manager

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, AI, and data engineering. Our business value and leadership have been recognized by various market...

  • Product Manager

    2 weeks ago

    Toronto, Ontario, Canada Environics Analytics Full time

    ROLE OBJECTIVE:Reporting to the VP, Product Management, the Product Manager is responsible for the development and management of Environics Analytics' (EA) product lines and services life cycles, directing the development of new products, software-driven solutions and automated research packages. In this role, the Senior Product Manager collaborates with all...

  • Project Manager

    2 weeks ago

    Toronto, Ontario, Canada Environics Analytics Full time

    ABOUT ENVIRONICS ANALYTICS:Environics Analytics (EA) is a marketing services company that specializes in geodemographic-based segmentation, site evaluation modelling and custom analytics.At EA, you will solve meaningful and challenging tasks with a friendly team of the most brilliant minds. We hire personality, not just a pair of hands. Here you're free to...

  • Senior Manager/AD

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is pioneering what AI and analytics can do to solve some of the toughest problems faced by organizations globally. We develop bespoke solutions powered by data and technology for several Fortune 100 companies. We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce.If you are...

  • Senior Manager, Technology

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics, LLC Full time

    Tiger Analytics is pioneering what AI and analytics can do to solve some of the toughest problems faced by organizations globally. We develop bespoke solutions powered by data and technology for several Fortune 100 companies. We have offices in multiple cities across the US, UK, India, and Singapore, and a substantial remote global workforce. If you are...

  • Senior Manager

    4 weeks ago

    Toronto, Ontario, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Sr Manager/ Associate Director

    2 weeks ago

    Toronto, Ontario, Canada Tiger Analytics Full time

    Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including...

  • Analytics Manager

    2 weeks ago

    Toronto, Ontario, Canada EXL Services Full time

    Company Overview and CultureFor the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become...

  • Manager, Analytics

    2 weeks ago

    Toronto, Ontario, Canada TD Bank Full time

    TD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewThe Credit Loss Allowance & Business Insights team is a group of Business Insights experts that thrive to improve our Risk Management monitoring and operations related to Retail Credit Risk Management. Working closely with 2A Risk Partners, Line of...