Bilingual (Eng./Fre) TD Insurance, Subrogation Analyst (Auto)

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Bilingual (Eng./Fre) TD Insurance, Subrogation Analyst (Auto) Apply remote type Hybrid locations Montréal, Québec time type Full time posted on Posted Yesterday job requisition id R_

Work Location:

Montréal, Quebec, Canada

Hours:

35

Line of Business:

TD Insurance

Pay Details:

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.

Job Description:

Department Overview :

TD Insurance is part of TD Bank Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description :

As a TD Insurance Subrogation Analyst, you'll serve as a leading subject matter expert in providing an in-depth technical analysis of our operational processes and report on your findings, along with insights and recommendations, to senior management to improve overall service levels. With your comprehensive knowledge of analyzing insurance transaction data, you'll be able to lead initiatives aimed at maximizing service delivery, while spotting and resolving any potential issues in a timely manner. And, you'll come in every day with a positive attitude to give it your best, build meaningful relationships across the business and benefit from the mentorship of senior team members.

Responsibilities include but are not limited to the following:

• Lead initiatives and workstreams using your expertise to improve our internal processes based on the insights, from your own analysis of our activities, in our effort to sustain our optimal customer service levels.
• Analyze and monitor data from a complex range of systems and activities, and, as a subject matter expert in operational issues, you'll be looked to for workable solutions, aligned to our standards, that can have a noticeably positive impact on our business.
• Lead the initial problem-solving process to identify, assess and resolve potential issues you spot in your analysis, or determine the appropriate manager to escalate the issue to, in a timely manner.
• Provide first-level reporting and operational analytics as input for senior leadership to help them in their decision-making, offer insights to resolve minor business issues and capture data trends to improve overall service delivery.
• Follow internal operating practices and industry regulations in leading problem resolution for issues that have been escalated to you for further clarity given the complicated nature of the polices and programs within your scope.
• Help us sustain our culture of risk management and control functions, supported by effective processes and sound infrastructure in alignment with our risk appetite.
• Contribute to improving operational efficiencies in support of the larger TD Insurance team by staying productive, organized and keeping everyone up-to-date on the status of your assigned projects.
• Maintain our high service levels by providing reliable speed and accuracy in the processing of all required tasks while maintaining detailed documentation in full compliance with our business standards.
• Participate in personal performance development by cross-training within your own team to become adept at handling a larger scope of tasks in the interests of career advancement opportunities.
• Share your ideas and fresh approaches cross-functionally to help develop innovative solutions that could improve our service levels and maximize our value and effectiveness across the business.
• Act with the highest levels of integrity while always observing regulatory guidelines, fulfilling your due diligence and properly handling confidential information

Job Requirements :

• Claims Adjuster License 5B – (Claims Adjustment in personal lines damage insurance)
• Completion of post-secondary education
• Undergraduate degree considered an asset
• 3+ years of relevant experience
• Legal experience required
• Proficient to work in a fast-paced environment through strong administration, organizational, planning and time management skills
• Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
• A go-getter individual who can exercise initiatives and be accurate, and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer service skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Additional Information :

This role has a hybrid workplace model and will require a successful candidate to be available to work on-site in the office twice/week

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement:

Maîtrise d'une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français /This position requires proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.

Our Values
At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific #J-18808-Ljbffr

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