Bilingual Trade Client Liaison Officer

2 weeks ago

Montreal, Quebec, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

The Trade Client Liaison Officer provides direct support to Payments & Trade Operations for the day to day inquiries received through Trade's generic email box & Trade Operations 1-800 support line. You will also be responsible for client enrolment, client support and web training for RBC's online portal front end application.

What will you do?

  • Primary point of contact for all incoming calls through our Trade Operations' general inquiry line and works towards a one touch solution when answering 1-800 # & for all incoming inquiries received via Trades generic email
  • Provides support to the customers' technical issues when using online portal
  • Acts as a primary contact and/or coordinator for client problem resolution and escalating when appropriate
  • Provides status updates to clients/CAM on transaction which are currently in Trade's workflow.
  • Ensures that all internal bank documentation is in accordance with audit practices
  • Provides relief to Trade Officers and Transactional Control Officers during absences and vacation

What do you need to succeed?

Must-have:

  • 2+ years of experience in Trade Finance products such as Letter of Credit/Guarantees and Documentary collection
  • 2+ years of Customer service experience or in a call center environment
  • Fully bilingual in French and English (reading, writing, speaking)
  • Banking experience and an understanding of business banking

Nice-to-have:

  • Working knowledge of Trade360 (JTPS)

Bilingualism (English and French) required, as you will regularly do business with partners across Canada.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to take on progressively greater roles

#LI-hybrid

#LI-post

Job Skills

Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

MONTRÉAL

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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