Media Client Operations Manager

1 week ago

Toronto, Ontario, Canada dentsu Full time

Job Description:


The _Media Client Operations Manager_ leads and oversees a team within the shared client operations organization providing quality media client operations support to Canada's Media and Performance brands.

The _Media Client Operations Manager_ will lead a team of professionals focused on media client activities required to deliver excellence in client service.

The Manager will have oversight and accountability for client operations activities including operational support of the end-to-end client lifecycle, from onboarding through offboarding, as well as media and campaign coordination, budget maintenance, reporting, and audit.

The Manager ensures a coordinated focus on best practices, process and policy understanding, and continuous improvement.

Key Accountabilities:

  • Actively engage and maintain relationships with the Director, Media Client Operations, and key partners across all brands in Canada.
  • Assess the role of the team in serving client needs including relevant measures and Service level agreements (SLAs) where appropriate.
  • Lead performance reporting and governance to support performance goals and continuous improvement activities to make operations more effective for clients and businesses across Canada.
  • Lead in implementing a continuous improvement culture to achieve improved media client operations in coordination with Media and Performance Operations leadership.
  • Lead shared service team in running root cause analysis and problemsolving activities.
  • Manage campaign timelines and deliverables in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly
  • Drive the highest levels of financial control across Media Client Operations
  • Manage the annual performance review and goalsetting process for direct reports.

Qualifications:

Key Qualifications and Knowledge:

  • Postsecondary education in Media Communications, Advertising, Marketing or in a related field.
  • 3+ years of relevant work experience in client services or media operations.
  • 3+ years of experience in leading media operations functions.
  • Advanced knowledge of Excel required.
  • Experience with contract/audit compliance.
  • Knowledge and proven experience with finance, budgeting and cost control principles.
  • Previous experience with media systems such as Adtraq or EAS.
  • Proven working experience in a media agency is required.
Additional Information

Diversity and Inclusion and AODA Statement:

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results.

We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work.

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