Client Operations Supervisor

1 week ago

Toronto, Ontario, Canada Dentsu Media Full time

Company Description
We are Dentsu. We innovate the way brands are built. That means we do things differently so they're better than before. In this way, we make our clients' most important marketing assets—their brands—win in a changing world.

Dentsu is Innovating the Way Brands Are Built for its clients through its best-in-class expertise and capabilities in Media, CRM, and creative communications services.

Dentsu is headquartered in London and operates in 145 countries worldwide with more than 50,000 dedicated specialists.


The Client operations supervisor is responsible for supporting client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.


  • Manages campaign timelines and delivers operational support in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly and to meet or exceed client specifications and expectations.
  • Engages and maintains relationships across Media Operations and key partners across all Media brands.
  • Partners with team members and leadership in implementing continuous improvement related to client and campaign delivery to make the process more effective for clients and businesses.
  • Ensures client transitions, from onboarding through offboarding, are properly supported and managed.
  • Partners with planning brands to provide operational support for client contract and records setup and system maintenance.
  • Ensures budget maintenance and utilization is supported through creation and/or tracking of reference requirements, such as Media Purchase Authorizations (MPAs) and budget details.
  • Maintains client reporting requirements and generate reporting templates in accordance with requirements.
  • Supports brand leadership in performing client audits.
  • Provides additional operational support as needed.

Qualifications

  • Postsecondary Degree or Diploma in Media, Advertising, Marketing or in related field
  • 4 years relevance work experience in client services or media operations
  • Advanced knowledge of Excel required.
  • Experience with contract / audit compliance.
  • Knowledge and proven experience with finance, budgeting and cost control principles
  • Previous experience with media systems such as Adtraq, EAS, Mediaocean.
  • Proven working experience in a media agency is required.

Additional Information
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