Program Officer

Please scan copies of your transcripts into one document for attachment. If your transcripts are not available at the time of application, please attach a letter or certificate of confirmation from the educational institution.

Posting Number

Posting Number

Posting Number SS0515

Position Information

Position Title

Position Title Program Officer

Division

Department

Department Trades and Technical Programs

Supervisor Title Senior Administrative Specialist, Faculty of Trades and Technical Programs

Location

Location Campbell River(CR)

Posting Type

Posting Type Internal/External Posting

Position Status

Position Status Regular

If Others, please specify

Desired Start Date

Desired Start Date 06/10/2024

Position End Date (if temporary)

Weekly work schedule (please indicate the start and end times for each day of work)

Monday to Friday

%

% 100

Pay Grade

Pay Grade M (interim): $34.39-$36.60

Position Summary

Reporting to the Senior Administrative Specialist, Faculty of Trades and Technical Programs, the Program Officer works in conjunction with a diverse range of educational stakeholders to plan and implement funded and tuition-based programs and courses, based on identified regional/community needs and opportunities, and delegated priorities. The Program Officer supports programming delivered as classroom/shop-based programming in addition to digital and online courses. The Program Officer is aware of the mission and values of North Island College, incorporating and practicing the values in all aspects of the role.

Job Knowledge
- Judgment
- Teamwork
- Planning & Organization
- Customer Service Excellence
- Communication & Interpersonal Skills

Duties & Responsibilities

1. Working individually, or in project teams, this position is responsible for coordinating scheduled and non-scheduled credit and non-credit programs and courses to meet program delivery and budget targets.
2. Responds to contract training requests, completing all the steps needed to satisfy the request including the support of program planning and delivery.
3. Research and compile labour market data to inform program development and renewal.
4. Research prospective program sponsors, funders and opportunities for partnerships and educational collaborations.
5. Prepare funding applications and program proposals as per industry and labour market demand.
6. Support the dean with program development and implementation priorities.
7. Liaises with industry, instructors, and service departments to provide operational support at the various campus locations.
8. Liaises with other campuses and centres, instructional areas and service departments as required.
9. Support the development of program specific marketing priorities and promotional and engagement strategies.
10. Consults with appropriate external agencies, organizations and industry representative for the development and delivery of programs and services.
11. Support program specific student recruitment and intake processes.
12. Provides instructor support for classroom-based, online and digital courses with duties as directed by and always in consultation with the faculty members.
13. Support faculty in researching and sourcing instructional resources and aids.
14.Support the coordination of work experience placements in collaboration with faculty and industry sponsors.
15. Assists in the content development of the face-to-face or digital course(s) content, assessments and engagement activities along with production of program guides and student communications.
16. Provides student support through answering their questions, troubleshooting, and helping with technical components through course email, messages, or video conferencing, as needed and in consultation with other College support resources.
17. Liaises with the Centre for Teaching and Learning Innovation to coordinate instructor orientations to digital tools and platforms. Liaises with the Student Technical Services to coordinate student technology orientations.
18. Supports coordination of course evaluations and student feedback opportunities. Seeks advice on tools and questions from Centre for Teaching and Learning Innovation.
19. Inform the setting of course/program fees to ensure that the costs of each course, program or service are balanced against expenses and include required indirect costs.
20. Provides information sessions, tours, and detailed program information to market and promote offerings to potential students and community stakeholders.
21. Orders and monitors materials, supplies, and equipment required for course/program delivery.
22. Provides information related to courses and programs to Marketing staff to develop promotional materials and/or creates drafts for approval.
23. Responds to student and instructor needs and concerns, while ensuring that the College Policy related to Student Complaints and Codes of Conduct are understood.
24. Keeps informed of industry standards and regulations for vocational programs within delegated portfolio areas. Remains current in relation to program and contract training trends and new developments.
25. Works collaboratively with Trades and Technical Support Assistant to coordinate efforts to ensure the effective and efficient operation of the Department.
26. Monitors, records, and reports on enrolments, student outcomes and program activities.
27. Monitor and report out on program and project budgets.
28. Monitor and report out on program and training outcomes.
29. Handle confidential funding, student, industry and institutional data.

Required Education & Experience

1. Completed Bachelor's Degree in a relevant field of study which may include education, business administration or learning technology.
2. Requires a minimum of 4 years of recent, related experience in front-line customer service technology areas in a post-secondary learning environment, and an additional 2 years of experience in organizing, designing and developing online courses particularly with comfort and successful experiences in information and pedagogy design.
3. Experience should also include proficient using, manipulating, and troubleshooting a variety of learning technology platforms and tools such as learning management systems (e.g., Blackboard Learn, Brightspace, Moodle or Canvas), Microsoft Office Suite platforms (e.g., Word, Excel, PowerPoint), PDF creation software (e.g., Adobe Acrobat), video and audio capture and storage platforms (e.g., Kaltura), blogging and website platforms (e.g., WordPress).
4. Experience with helpdesk support actions and activities related to student technology use and engagement the learning platforms and tools using a learning management system (e.g., course account and tool use in Blackboard Learn), web-based video conferencing platform (e.g., BlueJeans, Zoom).
5. Experience in the delivery of adult education and/or community development programming.
6. Consideration may be given to a combination of post-secondary education and related formal training and professional work experience in training development, program planning, coordination and implementation.

Required Knowledge Skills & Abilities

Special Instructions to Applicant

Please scan copies of your transcripts into one document for attachment. If your transcripts are not available at the time of application, please attach a letter or certificate of confirmation from the educational institution.

Required fields are indicated with an asterisk (*).

Required Documents

• Resume
• Cover Letter
• Transcripts

North Island College
Comox Valley Campus
2300 Ryan Rd.
Courtenay, BC, V9N 8N6