![Ramada Plaza Niagara Falls](https://media.trabajo.org/img/noimg.jpg)
Front Desk Agent
2 weeks ago
Responsibilities include, but are not limited to:
- Check-in's, check-out's and handling all guest registrations
- Making and modifying reservations
- Hotel Operator and Concierge duties
- Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift,
- Knowledge of hotel property and surrounding area
- Interact with guest concerns and take action as necessary
- Any other tasks assigned by the Guest Services Supervisor
Qualifications and Experience:
- Previous working experience with Opera computer system preferred
- Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset
- Previous experience in a customer service position
- Ability to work with mínimal supervision
- Exceptional computer skills
- Strong communication skills between guests, management and coworkers
- Must be able to work weekdays, weekends and holidays.
- Strong written and verbal communication skills
- Proven ability in multitasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details
- Exceptional conflict resolution skills in order to effectively deal with internal and external customers
- Ability to work with mínimal supervision
- Phone: Ext 0
- Inperson: 7389 Lundy's Lane, Niagara Falls, ON L2H 2W
- Human Resources Department
Job Type:
Part-time
Pay:
$16.55-$17.00 per hour
Expected hours:
per week
Benefits:
- Discounted or free food
- Employee assistance program
- Life insurance
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Ability to commute/relocate:
- Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Language:
- and writes English proficiently (required)
Work Location:
In person
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