Order Management Admin Specialist

2 weeks ago

Richmond Hill, Ontario, Canada Applanix Full time

TITLE OF ROLE:
Senior Order Administration Representative

Location - Canada - Remote

Main purpose of the role/Position Summary:

As a Senior Order Administration Representative, you will be an essential part of the sales and quote-to-cash cycle responsible for supporting business divisions with processing and managing customer orders accurately and efficiently.

Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless quote-to-cash process.

You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing Trimble's overall success.


Job Responsibilities:

  • Advanced Sales Quote Support: Assisting sales teams with preparing accurate advancedlevel quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
  • Complex Deals: Light involvement as liaison to represent the quotetocash cycle in support of highly complex contracts and deals with large customers, government agencies and partners.
  • Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
  • Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
  • Inventory Awareness. Advanced collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays.
  • Documentation: Maintain accurate and uptodate documentation to keep track of changes/updates to orders with relevant approvals per policy.
  • Quality Control: Verify accuracy of order details ie. pricing, part #'s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
  • Cross-

Functional Collaboration:
Collaborate with the sales, logistics, compliance, revenue recognition, credit/collections and finance teams to resolve any order-related issues. Work together to improve the overall order fulfillment process.

  • Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.
  • Quality Assurance: Perform selfaudit quality checks on orders to minimize errors and ensure adherence to company policies and procedures.
  • Troubleshooting and

Issue Resolution:
Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required.

  • Support shipping/import/export teams and customer requirements for related documents if required.

Qualifications & Experience:

  • Minimum High School degree but 24 Year Degree preferred; education/training in business admin, software or supply chain management is a plus.
  • 25 years experience in order administration, sales support, or a related is preferred.
  • Strong organizational skills, attention to detail and accuracy in data entry and order processing.
  • Excellent communication skills, written & verbal, to interact effectively with customers/internal teams
  • Ability to work in a fastpaced environment, prioritize tasks, and meet deadlines.
  • Problemsolving and criticalthinking abilities to resolve orderrelated issues effectively.
  • Experience with a top tier Enterprise resource planning (ERP) system preferred.
  • Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load preferred.
  • Problemsolving and criticalthinking abilities to resolve orderrelated issues effectively.
  • Ability to provide highquality administrative support and multitask effectively.
  • Demonstrated ability to prioritize tasks, manage multiple orders simultaneously, and meet deadlines.
  • Advanced problemsolving skills to address complex orderrelated issues and find solutions promptly.
  • Adaptability: Willingness to adapt to changing business needs and a fastpaced environment.
  • Global Tax/VAT experience helpful
  • Experience with global export proceedures preferred

  • Admin Intern

    2 weeks ago

    Richmond Hill, Ontario, Canada SERVICE EMPL INTL UN Full time

    SEIU Healthcare is a union of more than 60,000 members who are frontline healthcare workers in hospitals, long-term care facilities, and home care agencies in communities throughout Ontario. We advocate with our members by launching progressive member-driven programs, adapting best practices, and encouraging new and innovative ideas. We strive to create a...

  • Supervisor, Payroll and Benefits Admin

    2 weeks ago

    Richmond Hill, Ontario, Canada Staples Canada Full time

    :Supervisor, Payroll and Benefits AdminWho we areAs the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding...

  • Admin Support

    2 weeks ago

    Richmond Hill, Ontario, Canada TMS Full time

    TMS is a leading independent school in Richmond Hill that combines the Montessori and International Baccalaureate frameworks to provide students from 18 months to Grade 12 the foundation for a life of goodness and excellence. TMS is a member of CIS Ontario and accredited by CCMA, CAIS and the IBO. Our Mission is to deliver a seamless,...

  • Admin Secretary

    2 weeks ago

    Richmond Hill, Ontario, Canada Overseas Insurance Brokers Corporation Full time

    Overseas Insurance Brokers Corporation (OIBC), an established insurance brokerage that has been providing professional insurance services since 1978.We are seeking at Admin Secretary / Data EntryResponsibilities Data entry: Broker Management System, Company Portals, other general data entry tasks Quality assurance of incoming service requests Update and...

  • Order Coordinator

    2 weeks ago

    Richmond Hill, Ontario, Canada Dekora Album Co. Full time

    Dekora Album Co is a custom bookbinding company based in North York.We are currently seeking a motivated individual, detail oriented with efficient time management skills who is looking for full time employment in the following position.Order Coordinator / Fine Art Specialist- Responsibilities will include:_ Assist customers and internal staff in processing...

  • Admin/marketing Assistant

    2 weeks ago

    Richmond Hill, Ontario, Canada The Furniture Guys Full time

    About usThe Furniture Guys is a mid-sized manufacturer of high-quality office furniture, Kitchens, closets systems, and other custom furniture products. We have provided creative and customized solutions to our valued clients for over 15 years and have built a reputation for superb craftsmanship and customer service.We are currently looking for a full time...

  • Office Admin

    2 weeks ago

    Richmond Hill, Ontario, Canada Turco Persian Rug Company Full time

    Turco Persian Rug CoHiring:Office Admin / Customer Service Phone Representative:We are Toronto's leading experts in the rug cleaning industry. We are successfully serving the GTA for over a hundred years and from the same location in downtown Toronto.Are you organized, dynamic and do you enjoys speaking to customer by phone? Do you have a positive attitude...

  • Deduction Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Bento Sushi Full time

    DEDUCTION SPECIALISTJoin Team Bento and be a part of our group of companies which operates more than 5600 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.Come roll with us as a Deduction Specialist...

  • Eyewear Consultant, Sales and Front Desk Admin

    2 weeks ago

    Richmond Hill, Ontario, Canada Oak Ridges Vision Centre Full time

    We have an opening for a full-time eyewear sales and admin position in our optical/optometrist's office. This position combines the responsibilities of selling eyeglasses & contact lenses,managing the front desk, and assisting with administrative patient duties. We are seeking to grow our team by adding a dedicated and outgoing person who has a strong desire...

  • Information Technology Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Pragmatic Play Full time

    About Us:Pragmatic Play is a leading game developer providing player favorite's to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated...

  • Information Technology Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Pragmatic Play Full time

    About Us:Pragmatic Play is a leading game developer providing player favorite's to the most successful global brands in the iGaming industry. Powering up new possibilities of play through one single API, we offer a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated...

  • Unify Specialist Order to Cash

    2 weeks ago

    Richmond Hill, Ontario, Canada Enbridge Full time

    Posting End Date:July 07, 2023Employee Type:Temporary (Fixed Term)-Full timeUnion/Non:This is a non-union positionEnbridge has an exciting opening, with the opportunity to work with Director level experts, ERP Finance Subledgers, ultimately joining and driving the implementation of the end to end process for the Order to Cash ("OTC") stream of the Unify 5...

  • Kinesiologist/product Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada HealthOne Full time

    HealthOne Medical Centre, conveniently located a short distance from the North York Centre Subway Station, is seeking a Kinesiologist/Product Specialist for our growing teamTo start, the responsibilities for this role will focus mainly on administration and reception duties. We then see the role transitioning to a full-time hands-on kinesiology position...

  • Front Desk Receptionist/admin

    2 weeks ago

    Richmond Hill, Ontario, Canada Medrehab Group Full time

    Front Desk/Admin Job description (Physiotherapy Clinic)Duties:Customer Service Excellent customer interaction and engagement Greeting visitors Joy of working directly with customers and getting them to rebook Confident with promoting and selling wellness services and products Insightful. Good at anticipating patient and staff needs Friendly, empathetic and...

  • Marketing Events Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada ARS Global Emergency Management CA Full time

    ARS / Global Emergency Management is a proud leader in disaster mitigation and property restoration. With a commitment to quality and over 60 years of experience, we are dedicated to meeting the needs of insurers, agents, brokers, and most importantly, the policy holder. We serve property owners of all types with restoration services resulting from WATER,...

  • Contract Management Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Compugen Inc Full time

    Job Title Contract Management SpecialistVacancy No VN6899Work Location Richmond Hill, ONBase Pay Range To be discussed during the recruitment processJob DetailsAbout CompugenCompugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate, and operate technology. Our mission is...

  • Store Inventory Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Bouclair Full time

    Become part of our team and we'll make you feel right at homeWe design beautiful product and care about creating in-store and online shopping experiences that inspire our customers. We are committed to creating an environment where our people can grow professionally and personally. We welcome anyone that wants to be part of a team of like-minded colleagues...

  • Knowledge Management Specialist

    2 weeks ago

    Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time

    POSITION: Knowledge Management Specialist WHO ARE WE?Greenstone Financial Services was founded in 2007 and quickly become a leading distributor of direct-to-consumer insurance solutions in Australia, New Zealand and now Canada. Backed by majority shareholders Ontario Teacher's Pension Plan (OTPP) and Caisse de Dépôt et Placement du Québec (CDPQ), we've...

  • Order Processor

    2 weeks ago

    Richmond Hill, Ontario, Canada Irpinia Kitchens Full time

    About Irpinia KitchensIrpinia Kitchens is a staple manufacturing company in Richmond Hill. We have been manufacturing high-end kitchen cabinets for over 50 years and our innovative and superbly designed products have placed us at the forefront of the North American Kitchen Cabinetry Industry.Our primary focus is customer and employee satisfaction. We are...

  • Order Selector

    2 weeks ago

    Richmond Hill, Ontario, Canada United Restaurant Supplies Full time

    United TrimenOur employees exhibit a friendly, collaborative, team-oriented focus on serving our customers with urgency and attention to detail.Our culture is built on a set of Cornerstone values we believe make us unique:Our customers come first. We're driven to exceed their expectations by listening, leading, solving problems, and delivering what we...