Order Coordinator

2 weeks ago


Richmond Hill, Ontario, Canada Dekora Album Co. Full time
Dekora Album Co is a custom bookbinding company based in North York.


We are currently seeking a motivated individual, detail oriented with efficient time management skills who is looking for full time employment in the following position.


Order Coordinator / Fine Art Specialist
-
Responsibilities will include:_

  • Assist customers and internal staff in processing orders.
  • Log order details and process orders in a timely and accurate manner.
  • Review submitted image files and process it accordingly to ready to be printed.
  • Contact customer to obtain clarification on order discrepancies or to obtain missing information.
  • Prepare and troubleshoot a variety of the file formats and edit.
  • Print and check every print.
  • Perform daily review of the status of all orders to ensure adherence to deadlines.
  • Verify at the end of day that there are no orders left to process with rush order.
  • Confirm promised ship date for all orders with the relevant team and follow up status.
  • Perform routine maintenance of equipment.
  • Keep the working area clean and organized.
  • Perform inventory count when required.
  • Handle phone calls from internal and external clients.
  • Other duties as assigned.
-
Key Accountabilities:_

  • Ensure the timely and accurate processing of orders.
  • Ensure all shipping details are processed correctly and on time.
  • Provide clear communication with both customers and staff of all levels.
  • Organization skills; ability to set priorities and perform multiple tasks.
-
To succeed in this role, you must:_

  • Strong attention to details and accuracy.
  • Possess great vision to distinguish colours and details to inspect prints.
  • Knowledge on Adobe Photoshop, Lightroom, Illustrator would be an asset.
  • Proficient use of google sheet, google doc and ability to learn new software.
  • Excellent customer service, problem solving and follow up skills.
  • Demonstrated verbal and written communication skills.

Salary:
From $18.00 per hour

Expected hours: 37.5 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Store discount

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Work Location:
In person

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