Manager, Retail Operations

7 days ago

Toronto, Ontario, Canada Mejuri Full time
Mejuri is the category-defining fine jewelry brand redefining luxury, your way.

Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves.

In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.


As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves.

Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.


We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.


The Manager, Retail Operations (18 month maternity leave contract) is responsible for developing, improving, upholding and scaling the standards of operational excellence across our global retail stores.

This individual will provide partnership to the Senior Director, Retail Experience & operations to further simplify, create efficiencies and facilitate future growth and scale within our rapidly growing retail store network.

This individual will be responsible for oversight, planning, measurement and continuous improvement of all processes, tools and infrastructure within our stores and will ensure we are proactively planning for future growth.

The Manager, Retail Operations will also act as a conduit between support departments and Retail Stores by partnering closely with cross-functional leadership across the business, acting as a resource and consultant to develop and launch initiatives in-store and improve and standardize best practices that impact the retail stores.


What you'll do:

  • Identify opportunities and implement SOPs and Best Practices to improve performance, drive efficacy and increase profitability.
  • Evolve current SOPs and Best Practices with changing business needs
  • Oversee operational focuses improve compliance, execution and awareness of company policies, procures, processes and best practices.
  • Vendor and supply management for the retail store fleet
  • Own BOH organization and operational order fulfillment standards across the fleet
  • Responsible for establishing and maintaining the accuracy of sellable and non sellable inventory across our global retail store network to enable all stores to maximize revenue and minimize loss through process improvement, education, and BOH optimization
  • Working closely with our Fulfillment Center, Purchasing & Planning, and Store Management teams, the Retail Inventory Control Specialist will ensure the accurate and timely receipt of goods, be accountable to all inventory movement within the store, investigate discrepancies, support inventory inquiries and seek to continuously improve our systems, tools, processes and procedures to ensure all shipping, receiving and inventory management functions within our stores are efficient and accurate.

What you bring to the team:

  • Experience in supporting multi-unit retail an asset
  • Experience leading or working within a retailer that has scaled
  • 5+ years of operations leadership experience within retail or hospitality
  • Experience coaching teams & multiunit management
  • Experience working for an omnichannel retailer
  • Strong business acumen and excellent understanding of retail standards and operational best practices

Benefits at Mejuri:

  • A minimum of three weeks vacation, plus personal days and three religious observance days.
  • A hybrid work model for all corporate roles.
- 'Mejuri Passport' which allows employees who meet specific criteria to work in other locations for one month per year.

  • Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our fulltime employees. We also offer bereavement leave, including miscarriage and stillbirth support.
  • Parental leave salary topup of up to 80%, as well as a personalized returntowork transition and accommodation plan for fulltime employees.
  • Semiannual performance reviews.
  • Internal coaching department and learning and development to support career growth and plans for everyone.
  • A generous product discount

Location:

At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office.

The primary purpose of our offices is to drive collaboration and deepen relationships with one another.

LI-Hybrid


Along with our central mission and vision, we have guiding values that set the tone for where we're heading and how we work together.

These values are behaviors that form our shared beliefs and approach to how we wish to work t

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