Retail Operation Manager

1 week ago

Toronto, Ontario, Canada ATLAS TOOLS AND MACHINERY Full time

The Customer Experience Manager - Retail Operations (CXMRO) will deliver operational excellence that enables the Atlas Experience to customers that is Fun, Memorable, Personalized, Effortless and Value Added.

The CXMRO plans and drives the merchandising culture and operational excellence at retail.

They will lead a number of functions in the store including, but not limited to:

replenishment, visual merchandising and planogramming, Section Perfection standards, auto-replenishment maintenance, inventory management, planogram design, event setup, warehouse maintenance, receiving, analysis of reporting tools to enhance merchandising experience to drive sales, and when required, customer service and sales.


The CXMRO will be responsible for Ops Excellence across the store and ensure that retail sales per square foot is maximized.

Using data driven decision making, Retail Ops will deliver full, attractive, interactive displays that are in line with the Section Perfection Playbook.

They will focus on following replenishment guidelines and work with the Customer Experience Lead - Retail Operations, Customer Experience Associates - Retail Operations and POD CXAs, CX Lead and CX Manager to remedy inventory issues and constraints in the replenishment process.

Delivering sales growth through world class visual merchandising and operational excellence is key to success in this role.

This role requires working a variety of shifts including evenings and weekends

KEY DUTIES & RESPONSIBILITIES:

Warehouse Management and Receiving

  • Maintain receiving warehouse for daily truck deliveries. Ensure truck path is clear and receiving dock is organized.
  • Conduct and monitor daily opening and closing safety walk of warehouse and back end hallways to ensure pathways and racking are clean, uncluttered and secure.
  • Ensure safe, efficient and organized offloading and loading of transfer truck.
  • Ensure all shipments being sent back on the truck are accounted for and secured on the vehicle.
  • Follow all protocols related to safely providing green light for truck receipt and dispatch.
  • Organize shipments and stage them to be sent to the sales floor or be put away in designated warehouse bays.
  • Monitor store bound PO shipments. Ensure receiving procedures are followed so all inventory is accounted for. Escalate discrepancies following established SOP.
  • Maintain clean and organized signage and fixture zones. Monitor stock levels of store use supplies and fixtures and create order requests to appropriate party.
  • Maintain safe, clean and organized display box inventory section. Assist with display sales.

Merchandising and Inventory Management

  • Coordinate replenishment activities by flowing stock to the sales floor.
  • Remedy issues with autoreplenishment, overstock and inventory to be addressed post replenishment.
  • Perform post autoreplen OOS procedure as per SOP for Auto-Replen.
  • Lead the Visual Merchandising activities of the store. Create industry leading planogram displays.
  • Work with purchasing and marketing to execute flyer setup in store that showcases our best sales and keeps the store looking fresh and exciting.
  • Bring the store to life through demo zones. Work with Customer Experience Associates CXA team to create interactive displays that engage the senses.
  • Coordinate cycle counts where required to correct discrepancies.
  • Conduct inventory investigations and escalate concerns in line with SOP
  • All sections must be merchandised to the standard outlined in the Section Perfection Playbook. Perform scheduled store walks to identify problem areas. Partner with POD team to close gaps.
  • Perform adjustments to transfer order min/max levels when observing out of stock items within the store. Suggest adjustments to purchasing reorder min/max values based on sku performance data and OOS frequency
  • Create interactive and engaging displays that encourage play and trial at the front of major sections and in line where appropriate. Partner with section associates and leaders on planning.
  • Maintain full bays at all times and react daily to stock outs with extra facings and substitute items using the Black Dot Program. Identify need for section reflow where stock outs are excessive and black dot program will not work. Partner with CXM and Purchasing to escalate stock deficiencies.
  • Replace empty hooks with adjacent double facings and substitutes in accordance with the Section Perfection Playbook Black Dot Program.
  • Maintain signage standards in accordance with the Section Perfection Playbook.
  • Coordinate with marketing and purchasing and execute large signage drops such as quarterly price changes, in store specials, events, etc. Delegate to Retail Operations team appropriately
  • Execute promo plans, sales and events through coordination with all stakeholders.
  • Execute event setup by auditing flyers, product locations and pricing in line with the Event Prep Checklist. Partner with CXA and OXA team to execute.
  • P

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