Customer Service Representative

1 week ago


Winnipeg, Manitoba, Canada Applied Industrial Technologies Full time

Since 1923, in partnership with over 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative and reliable industrial products.

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. You will also have duties that will require mechanical aptitude and a technical problem-solving approach.

This opportunity is ideal for individuals with technical aptitude who are searching for ongoing learning and continued education. We are interested in developing a Fluid Power guru through extensive and personalized Fluid Power and Product training The future is bright for this individual with growth opportunities in a variety of spaces including OEM & Technical Services, Integrated Systems, Fluid Power Product Management, or our Technical Sales teams.

  • Inside Sales responsibilities
  • Directly engaged in all sales activities
  • Maintaining up to date knowledge of the company's service offerings
  • Build ongoing relationships with customers
  • Providing support to the outside sales force
  • Ensuring accurate, timely order processing through the computerized order processing system
  • Selection and conversion of mechanical components as well as basic system design
  • Stay up to date on the latest technologies while looking for opportunities to enhance Applied's product and service offerings
  • Technical Fluid Power experience would be an asset
  • Postsecondary with a focus in Mechanical Engineering Technology, Engineering, Fluid Power or similar is preferred
  • Proven mechanical aptitude
  • Sales and Service oriented; focused on customer satisfaction and desire to provide excellent service always
  • Highly collaborative and focused on team achievement and results
  • Enthusiastic and exhibits a positive attitude and desire to succeed
  • Ability to multitask in a busy office environment while maintaining professionalism at all times
  • Attention to detail
  • Excellent communication skills both written and verbal
  • Analytical and problemsolving capability
  • Computer literacy with focus on Outlook, Word, Excel and SAP
  • SAP experience would be an asset
You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas.

Here is just some of what we have to offer:

  • Competitive compensation and bonus opportunities
  • Health, vision, and dental coverage, RRSP w/ company match
  • Paid vacation, sick time, and company holidays
  • Tuition reimbursement and opportunities for development
  • Company supported community involvement opportunities
We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.



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