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Customer Service Representative
7 days ago
Customer Service Representative - Autobody Collision Centre
McNaught Collision Centre
Winnipeg, MB
Are you seeking a career where you get to make the
best use of your technical administrative expertise and expand your customer service experience, work as an
integral part of a dedicated team, and gain opportunities for career
growth and development in a
culture that invests in people?
At AutoCanada, we believe that everyone wins when we invest in people: our business, clients, and our
talent (you)
You will play an integral role as Customer Service Representative at McNaught Collision Centre:
- As the Customer Service Representative, you play a primary role by taking ownership of the administrative support process for the Repair Facility team.
- You curate the service experience of our valued clients who choose our Collision Centres because of the quality care and service they receive.
- You will build and leverage your exceptional customer service experience by handling multiple important priorities that keep the business administration running smoothly.
- You will work in a clean and organized environment, with a dedicated team of individuals who support your development.
- You will be joining an enthusiastic, highly collaborative, effective team where your input will be valued, and your work will be impactful.
- If you are an individual who wants to build a longterm career and leverage your passion for the automotive industry, then join our team
- Carry out other duties, as assigned.
Your Key Responsibilities
- Provide exceptional customer service to our valued clients by exceeding their expectations in terms of effective communication, and timely followups.
- Establish and sustain positive working relationships with various stakeholders, including customers, insurance companies, and support team members when required.
- Manage the office by implementing office procedures and maintaining office supplies.
- Lead the administration of the Collision Centre by carrying out various crucial tasks
Your Capabilities and Credentials
_ Must-haves:_
- High School Diploma
- Understanding of all required Insurance programs and procedures.
- Ability to be professional and deliver exceptional service to clients.
- A welldefined sense of diplomacy, including negotiation and conflict resolution skills.
- Excellent verbal/written communication, combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Strong organizational and time management skills.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Detail oriented, selfmotivated and resourceful.
- Excellent skills in Word, Excel and PowerPoint. Highly skilled in standard office software (MSOffice, SharePoint, etc.).
- Must possess a valid driver's license and a safe driving history.
_ Strong Plusses:
_
- Experience in a customer service or sales capacity, preferably related to the automotive industry is considered an asset.
- Experience working in a Collision Centre is an asset.
- Estimating experience is considered an asset.
- Knowledge of CDK computer operating system or similar systems would be considered an asset.
McNaught Collision Centre & AutoCanada**: Our goal as a leading North American automobile dealership group is to cultivate a culture that attracts top performers with great potential to grow and succeed, because when you thrive, we all thrive.
We want to build on your success by providing you with opportunities to utilize and expand your expertise - providing meaningful and challenging work, enhancing engagement through collaboration and a supportive team culture, and truly appreciating, recognizing, and rewarding performance through competitive total compensation, growth, and advancement opportunities:
- Competitive compensation
- Professional development plans, paid training, and career growth opportunities
- Comprehensive Group insurance plan, including extended health care, dental, travel, life, and longterm disability
- Employee Assistance Program
- Employee Vehicle Purchasing Plan
- Great working conditions
- Fastpaced, incredible and energetic work environment
- Up to date equipment
- Company events
- Free onsite parking
- Paid time off
- An opportunity to be part of an exciting, growing business
About AutoCanada
INCC
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