Work-From-Home Call Coordinator Job Description
2 weeks ago
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Work-From-Home Call Coordinator Job Description
When a senior experiences a gradual or sudden loss of autonomy, their family may have no option but to find a residence adapted to their needs. With such a wide variety of private residences to choose from, families contact Résidences Québec advisors. When answering calls, the ideal candidate must be able to listen with respect and empathy. They must also ask specific questions to determine the nature of the request, identify the senior's needs and determine the urgency of the situation.
- Collect customer contact information.
- Complete online forms.
- Assign requests to advisors according to region.
- Be in continual contact with advisors.
- Maintain an up-to-date call log.
- Perform other tasks related to taking calls and assigning files.
- Perform other administrative support tasks.
Skills and experience required
- Proficiency in French and English
- Empathy
- Customer service and social intervention experience (an asset)
This service is FREE.
Residence Advisors are paid by the network of private senior's residences accredited by the ministère de la Santé et des Services sociaux du Québec.
Member of L'ACHQ - Code of ethics
Your information is confidential and is only used to determine your needs.
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