Bilingual Customer Support Representative

2 weeks ago


Montreal, Quebec, Canada goeasy Full time

If you want to be part of a rapidly growing company in Canada, then goeasy is the place to be. Recognized as a Great Place to Work, acknowledged for having one of Canada's Most Admired Corporate Cultures, a winner of the GTA's Top 100 Employers, part of Canada's Top 50 Fintech's, and recognized as one of North America's Most Engaged Workplaces, we are on the lookout for driven individuals to join our team.

Job Title: Customer Support Representative

Company: goeasy

Join a team of professionals who are dedicated to providing exceptional service for our partners across Canada. As part of the Customer Support department, you will be at the forefront of our customer service interactions with partners. Your role will involve assisting LendCare partners with their queries in a business-to-business environment. The ideal candidate will have a background in customer service and thrive in a fast-paced team setting.

Responsibilities:

  • Deliver top-notch customer service to ensure our partners receive the service quality they expect
  • Address partner questions and requests through various channels such as telephone, chat, and email
  • Identify partner needs by asking insightful questions and efficiently resolving inquiries
  • Take ownership of and resolve issues from start to finish
  • Provide exceptional customer service in every interaction
  • Demonstrate in-depth knowledge of our services

Requirements:

  • Prior experience in a customer-facing role preferred
  • 1-2 years of experience in a call center environment
  • Strong written and verbal communication skills to create memorable customer experiences
  • Results-oriented with a positive attitude
  • Empathetic, compassionate, and operate with integrity
  • Proficiency in Microsoft Office software and ability to learn new programs
  • Ability to multi-task, adapt to change, and work independently
  • Bilingual in English and French
  • Full-time availability to work at our Montreal, QC head office

Schedule: 11:00 AM - 7:00 PM Monday-Friday, occasional Saturdays (first two weeks of training: 9am to 5pm Monday-Friday)

About the Company:

goeasy Ltd. is a publicly-traded company on the TSX with a significant shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd. offers non-prime leasing and lending services through various brands. They provide a wide range of financial products to over 6,500 merchants across different sectors.

LendCare Capital Inc., a subsidiary of goeasy Ltd., is a Canadian company specializing in point-of-sale consumer finance and technology. They work with over 6,500 businesses to provide financing solutions at the point of sale, processing billions in loan applications.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, fostering an inclusive work culture where every employee can thrive is a top priority. They are committed to providing equal opportunity and accommodations to applicants throughout the recruitment process.

Additional Information: Candidates must pass a criminal background check, credit check, and work experience validation to be considered for hire. Only those meeting the required qualifications will be contacted for an interview.



  • Montreal, Quebec, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary to permanent full-time Bilingual Customer Service Representative (FR/EN) to work for our client located in Toronto, ON. As a Bilingual Customer Service Representative , you will play an important role in helping investors achieve their retirement and other life goals. You will take great pride in ensuring all requests...


  • Montreal, Quebec, Canada Masco Support Services Full time

    Masco Support Services, a division of Masco Corporation, is a dynamic team dedicated to exceeding our customer's expectations. We are a group of customer centric organizations providing practical analytics, relevant customer insights, and targeted project execution. Supporting multiple retailers, we fully use our shared resources and processes to provide our...


  • Montreal, Quebec, Canada goeasy Full time

    If you are looking to join one of Canada's fastest-growing companies, goeasy is the place for you Certified as a Great Place to Work, recognized as Canada's Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada's Top 50 Fintech's and North America's Most Engaged Workplaces - we want the best and brightest to join our teamWe are looking...


  • Montreal, Quebec, Canada Randstad Canada Full time

    Are you looking for a part time job opportunity? Do you enjoy working hybrid? Are you fluently bilingual English and French? How about working for a financial company? Are you looking for an opportunity to increase your knowledge in the finance world?We are looking to hire the right person to join an amazing team as a part time customer service...


  • Montreal, Quebec, Canada goeasy Full time

    If you are looking to join one of Canada's fastest-growing companies, goeasy is the place for you Certified as a Great Place to Work , recognized as Canada's Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada's Top 50 Fintech's and North America's Most Engaged Workplaces - we want the best and brightest to join our teamWe are looking...


  • Montreal, Quebec, Canada goeasy Full time

    If you are looking to join one of Canada's fastest-growing companies, goeasy is the place for you Certified as a Great Place to Work , recognized as Canada's Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada's Top 50 Fintech's and North America's Most Engaged Workplaces - we want the best and brightest to join our teamWe are looking...


  • Montreal, Quebec, Canada goeasy Full time

    If you are looking to join one of Canada's fastest-growing companies, goeasy is the place for you Certified as a Great Place to Work, recognized as Canada's Most Admired Corporate Cultures, the GTA's Top 100 Employers, one of Canada's Top 50 Fintech's and North America's Most Engaged Workplaces - we want the best and brightest to join our teamWe are looking...


  • Montreal, Quebec, Canada Adecco Full time $27 - $31

    Offre d'emploi de représentant du service client bilingue à Saint-Laurent, QC (anglais et français)Adecco Professional Staffing actuellement en partenariat avec un client établi et en pleine croissance à la recherche de talents exceptionnels pour une fantastique offre d'emploi de représentant du service client bilingue à Saint-Laurent, QC. Cette...


  • Montreal, Quebec, Canada Insight Global Full time

    Insight Global is looking for a Bilingual Service Center Representative to join a leading HCM/Payroll company for a full-time permanent position in Montreal, QC. The Bilingual Service Center Representative provides exceptional customer service to external client employees and handles inquiries related to payroll, time and labor management, and HR. They...


  • Montreal, Quebec, Canada LifeWorks Full time

    Build a meaningful careerAt LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on...


  • Montreal, Quebec, Canada goeasy Ltd Full time

    If you are looking to join one of Canada's fastest-growing companies, goeasy is the place for youCertified as a Great Place to Work,recognized asCanada's Most Admired Corporate Cultures, theGTA's Top 100 Employers, one ofCanada's Top 50 Fintech'sandNorth America's Most Engaged Workplaces- we want the best and brightest to join our teamWe are looking...


  • Montreal, Quebec, Canada Staples Full time

    Bilingual Customer Care Representative Bilingual Customer Care Representative (12 Month Contract)Staples is business to business. You're what binds us together.Staples Promotional Products is the world's most trusted source for branded merchandise. As an unprecedented 11-time winner of the Distributor of the Year Award and the highest-ranking Canadian...

  • Bilingual Customer

    2 weeks ago


    Montreal, Quebec, Canada Recrute Action Full time

    Bilingual Customer & Technical Support RepresentativeWe are seeking a dedicated professional to join our client's team in the printing industry. This role is crucial in ensuring customers receive top-notch support and solutions for their hardware, software, and networking issues. If you are passionate about technology and customer service, this position is...


  • Montreal, Quebec, Canada Levitt Safety Full time

    If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to workLevitt-Safety...


  • Montreal, Quebec, Canada Prime Hires Full time

    Position Title: Bilingual Customer Service RepresentativeEst. Start Date: ASAPContract Duration: 6 monthsPay Rate: $23-26/hourWork Location: Montreal, QCWork Type: HybridSchedule: Monday to Friday, 8:30am-4:30pmSUMMARY OF DAY TO DAY RESPONSIBILITIES:Investigative, customer adjustments, payment reversals, global money transfers, reconciliations: email, phone,...


  • Montreal, Quebec, Canada CB Canada Full time

    Agilus is recruiting for many Inside Support Representatives in the Financial Services Industry in Montreal, Quebec. Duties:Proactively identify and pursue new prospective customers through researchWork closely with Sales Management and team to distribute leads across business sectorsMaintain a current and accurate customer and prospect databaseComplete ad...


  • Montreal, Quebec, Canada Softchoice Full time

    Press Tab to Move to Skip to Content Link Representative, Accounts Receivable (Bilingual)(Hybrid) We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of...


  • Montreal, Quebec, Canada UKG (Ultimate Kronos Group) Full time

    Description & Qualifications:DescriptionAs a Product Support Representative in Customer Success, you will be an integral part of our high performing team that provides world class support to our growing customer base utilizing our People Analytics tool. Your work will play a key role in providing timely solutions to our customers' reporting needs by using a...


  • Montreal, Quebec, Canada The Cigna Group Full time

    The job profile for this position is Customer Service Representative, which is a Band 1 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right...


  • Montreal, Quebec, Canada Fairstone Full time

    WHO WE ARE:Eden Park Inc. ("EdenPark") is a dynamic automobile finance subsidiary of Fairstone Bank. Come join Fairstone Financial as a bilingual customer service representative. Be part of Canada's leading provider of responsible lending solutions to serve Canadians.At Fairstone we invest in our teams. We offer a broad training program where you will be...