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Customer Success

3 months ago

London, Ontario, Canada EventConnect Full time

ABOUT EVENTCONNECT
At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners.

Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between.


EventConnect's head office is located in downtown London, Ontario however we welcome all applicants from London and the surrounding areas.

Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.

EVENTCONNECT OFFERS

  • Competitive salary and benefits
  • Casual but energetic work environment made for today's workers
  • Performancedriven culture
  • Growth opportunities
  • IT equipment provided
  • A culture of teamwork, celebrations of success, social gatherings and goaloriented work

ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams every day.

As a
Team Relations Expert each day, you will contribute to the day-to-day tasks and workflows alongside the Operations & Event Management / Account Management teams assisting with team connectivity and functions pertaining to events.


RESPONSIBILITIES

  • Uploading team registrations from thirdparty platforms
  • Flagging Account Managers on events with no connectivity and/or no travel teams
  • Assisting teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
  • Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates
  • Assistance in building partner training resources for CRM Systems, Knowledge Base, ada, etc.
  • Oversells Management
  • Club & Team Management
- including VIP's

  • Manage Expedia inventory requests & large team requests
  • Participation the department Emergency Phone schedule

QUALIFICATIONS

  • A University or College graduate
  • Prior experience in a Customer Service or Tech Support role
  • General knowledge of the hotel industry, brand standards & hotel contracts
  • Prior sales experience
  • Ability to work independently as well as a team player
  • Ability to multitask and be agile in a fastpaced environment
  • Accepts and welcomes new challenges
  • Attention to detail is crucial
  • Strong problemsolving skills and ability to collaborate with others
  • CRM experience is preferred (Zendesk, Hubspot)