Director of Customer Success
2 weeks ago
We are seeking a highly experienced and results-driven Director of Customer Success to lead our team of Customer Success Managers and Account Managers in driving revenue growth and customer satisfaction.
Key Responsibilities- Lead a High-Performing Team: Manage and develop a team of first-line managers and Account Managers focused on upsell, cross-sell, and renewals in North America.
- Develop and Execute Strategies: Collaborate with cross-functional teams to develop and execute strategies that help customers achieve their desired business outcomes.
- Optimize Team Productivity: Support and develop managers to optimize team productivity and deliver value to customers.
- Drive Business Outcomes: Achieve team objectives, report progress to stakeholders, manage high-profile escalations, and maintain relationships with key stakeholders.
- Collaborate with Cross-Functional Teams: Work closely with leaders in Services, Sales, Engineering, and Product teams to ensure customer success.
- Develop a Vision: Develop and promote a vision for Account Managers at both operational and strategic levels.
- Analyze Customer Lifecycle: Analyze the customer lifecycle to increase engagement and impact.
- 10+ Years of Experience: Proven experience in customer-facing roles, with at least 5 years in people management.
- Revenue Growth Experience: Experience in Account Management, expansion, and retention roles.
- Strong Operational Background: Strong technical and managerial acumen, with the ability to define and leverage business metrics to manage team goals and exceed expectations.
- Creative Leadership Skills: Creative leadership skills with the ability to articulate and execute a vision that aligns with company and team strategies, and to inspire, motivate, and manage diverse teams.
- Excellent Communication Skills: Excellent executive-level communication and presentation skills.
- Proven Experience: Proven experience and success in similar roles and environments.
- Strong Technical Skills: Strong technical and managerial acumen.
- Excellent Interpersonal Skills: Excellent interpersonal and communication skills.
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Customer Success Director
1 week ago
London, Ontario, Canada Amberes Full timeCustomer Success Director **About the Role** We are seeking a seasoned Customer Success Director to lead our team of Account Managers in driving revenue growth and customer satisfaction. As a key member of our leadership team, you will be responsible for developing and executing strategies to help our customers achieve their business outcomes. **Key...
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Customer Success Director
1 week ago
London, Ontario, Canada Amberes Full timeCustomer Success Director **About the Role** We are seeking a seasoned Customer Success Director to lead our team of Account Managers in driving revenue growth and customer satisfaction. As a key member of our leadership team, you will be responsible for developing and executing strategies to help our customers achieve their business outcomes. **Key...
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Customer Success Director
2 weeks ago
London, Ontario, Canada Amberes Full timeDirector of Customer SuccessAmberes is seeking a seasoned professional to lead our customer success efforts. As Director of Customer Success, you will be responsible for driving revenue growth through strategic account management, team leadership, and collaboration with cross-functional teams.Key Responsibilities:Lead a team of account managers and customer...
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Customer Success Director
2 weeks ago
London, Ontario, Canada Amberes Full timeDirector of Customer SuccessAmberes is seeking a seasoned professional to lead our customer success efforts. As Director of Customer Success, you will be responsible for driving revenue growth through strategic account management, team leadership, and collaboration with cross-functional teams.Key Responsibilities:Lead a team of account managers and customer...
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Customer Success Director
2 weeks ago
London, Ontario, Canada Amberes Full timeDirector of Customer SuccessAmberes is seeking a seasoned professional to lead our customer success efforts in North America. As Director of Customer Success, you will be responsible for driving revenue growth, expanding our customer base, and ensuring customer satisfaction.Key Responsibilities:Lead a team of customer success managers and account managers to...
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Customer Success Director
1 week ago
London, Ontario, Canada Amberes Full timeDirector of Customer SuccessAmberes is seeking a seasoned professional to lead our customer success efforts in North America. As Director of Customer Success, you will be responsible for driving revenue growth, expanding our customer base, and ensuring customer satisfaction.Key Responsibilities:Lead a team of customer success managers and account managers to...
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Customer Success Director
2 weeks ago
London, Ontario, Canada Amberes Full timeAbout the RoleWe are seeking a highly skilled Customer Success Director to join our team at Amberes. As a key member of our leadership team, you will be responsible for driving revenue growth and customer satisfaction.Key ResponsibilitiesLead a team of Customer Success Managers and Account Managers to achieve revenue targets and customer satisfaction...
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Customer Success Director
2 weeks ago
London, Ontario, Canada Amberes Full timeAbout the RoleWe are seeking a highly skilled Customer Success Director to join our team at Amberes. As a key member of our leadership team, you will be responsible for driving revenue growth and customer satisfaction.Key ResponsibilitiesLead a team of Customer Success Managers and Account Managers to achieve revenue targets and customer satisfaction...
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Director of Customer Success
3 weeks ago
London, Ontario, Canada Amberes Full timeCustomer Success Leadership Opportunity at Amberes**Job Summary:**We are seeking an experienced Customer Success Director to lead our team of Customer Success Managers and Account Managers in driving revenue growth and customer satisfaction. The ideal candidate will have a proven track record of success in similar roles and environments, with a strong...
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Director of Customer Success
3 weeks ago
London, Ontario, Canada Amberes Full timeCustomer Success Leadership Opportunity at Amberes**Job Summary:**We are seeking an experienced Customer Success Director to lead our team of Customer Success Managers and Account Managers in driving revenue growth and customer satisfaction. The ideal candidate will have a proven track record of success in similar roles and environments, with a strong...
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Director of Customer Success
2 weeks ago
London, Ontario, Canada Amberes Full timeJob Summary:We are seeking a highly experienced and results-driven Customer Success Leader to join our team at Amberes. As a key member of our leadership team, you will be responsible for driving revenue growth and customer satisfaction through effective leadership and strategic planning.Key Responsibilities:Lead a team of Customer Success Managers and...
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Director of Customer Success
2 weeks ago
London, Ontario, Canada Amberes Full timeJob Summary:We are seeking a highly experienced and results-driven Customer Success Leader to join our team at Amberes. As a key member of our leadership team, you will be responsible for driving revenue growth and customer satisfaction through effective leadership and strategic planning.Key Responsibilities:Lead a team of Customer Success Managers and...
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Director of Customer Success
2 weeks ago
London, Ontario, Canada Amberes Full timeAbout the RoleWe are seeking a seasoned Customer Success Director to lead our team of Customer Success Managers (CSMs) and Account Managers (AMs) in driving revenue growth and customer satisfaction for our clients. As a key member of the Amberes team, you will be responsible for developing and executing strategies to help our clients achieve their business...
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Director of Customer Success
2 weeks ago
London, Ontario, Canada Amberes Full timeAbout the RoleWe are seeking a seasoned Customer Success Director to lead our team of Customer Success Managers (CSMs) and Account Managers (AMs) in driving revenue growth and customer satisfaction for our clients. As a key member of the Amberes team, you will be responsible for developing and executing strategies to help our clients achieve their business...
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Customer Success Manager
2 weeks ago
London, Ontario, Canada ZeroFox Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ZeroFox. As a key member of our customer-facing team, you will play a pivotal role in nurturing and expanding our customer relationships.Key ResponsibilitiesManage Customer Relationships and Renewals: Build and maintain strong relationships with assigned customer...
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Customer Success Manager
2 weeks ago
London, Ontario, Canada ZeroFox Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ZeroFox. As a key member of our customer-facing team, you will play a pivotal role in nurturing and expanding our customer relationships.Key ResponsibilitiesManage Customer Relationships and Renewals: Build and maintain strong relationships with assigned customer...
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Customer Success Manager
2 weeks ago
London, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a seasoned Customer Success Manager to join our team at Accoravillage. As a key member of our Customer Success organization, you will be responsible for driving customer outcomes, product adoption, and customer experience.Key ResponsibilitiesLead Customer Success Teams: Develop and execute strategies to drive customer success,...
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Customer Success Manager
2 weeks ago
London, Ontario, Canada Accoravillage Full timeAbout the RoleWe are seeking a seasoned Customer Success Manager to join our team at Accoravillage. As a key member of our Customer Success organization, you will be responsible for driving customer outcomes, product adoption, and customer experience.Key ResponsibilitiesLead Customer Success Teams: Develop and execute strategies to drive customer success,...
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Customer Success Manager
1 week ago
London, Ontario, Canada Trudell Medical International Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Trudell Medical International. As a key member of our Operations Team, you will be responsible for leading the Customer Success team to provide world-class customer service and technical support to our customers.Key Responsibilities:People...
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Customer Success Manager
1 week ago
London, Ontario, Canada Trudell Medical International Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Trudell Medical International. As a key member of our Operations Team, you will be responsible for leading the Customer Success team to provide world-class customer service and technical support to our customers.Key Responsibilities:People...
