Service Manager, Operations

2 weeks ago

Calgary, Alberta, Canada Reliance Home Comfort Full time

By joining Reliance as an Service Manager , you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you're ready to find your limitless – join us

What will you do?

  • Learn and grow as an important part of a team that cares about Reliance and its customers.
  • Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets.
  • Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.
  • Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis.
  • Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth.
  • Coach and manage a team of technical professionals to maximize their performance, engagement and achievement of objectives.
  • Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.
  • Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance's strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards.
  • Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews.
  • Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance.
  • Drive 'destination of choice' for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard.
  • Deliver prompt and efficient resolution to customer inquiries/complaints.
  • Ensure exceeding HVAC install gross margin.

What do we offer?

  • The tools you need to succeed – including the tools for the job as well as training and development programs
  • A successful and knowledgeable team to be part of and learn from
  • Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
  • A great benefits plan for you / your family
  • Career paths so you can advance in the company
  • A variety of perks for high-performing Team Members including the chance to win and be part of our annual President's Club trip to a tropical destination
  • And award-winning and one of Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team

What do you bring?

  • A growth mindset: above all else, we're looking for people who are dependable, ambitious and want to grow with Reliance.
  • You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working individually and in a team environment.
  • Preferred supervisory or managerial experience overseeing a field operations team.
  • Knowledge and technical experience within the HVAC and/or water heater industry is required.
  • Gas B ticket would be an asset.
  • Demonstrated results in driving process control, productivity/quality improvement.
  • Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills.
  • Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration.
  • Professional negotiation skills with the ability to influence.
  • Strong initiative to drive results with speed of implementation.
  • Strong ability to develop effective relationships with team, internal and external stakeholders.
  • Ability to challenge the status quo and help drive change.

Why Reliance?

Reliance is the industry leader in providing home comfort solutions and we do just that in over 2 million customer homes across North America. Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Reliance is a $1 Billion business with 2,600 team members and we're growing We're proud to be recognized as one of Canada's 10 Most Admired Corporate Cultures. It's our team members and their relentless focus on the business, each other, and our customers that makes us great.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

#J-18808-Ljbffr

  • Hydrovac Operator

    2 weeks ago

    Calgary, Alberta, Canada Magnum Cementing Sevices Operations Ltd. Full time

    Reporting to the Fluid Services Manager, the Hydrovac Operator is responsible for the participating in and overseeing the successful completion of hydro excavation processes, which includes the operation of hydrovac and other required equipment to excavate, load, dig, or break up rocks, debris, dirt, or other materials. This position will also be expected to...

  • Service Manager

    2 weeks ago

    Calgary, Alberta, Canada Startec Compression & Process and Startec Service Full time

    POSITION OVERVIEW: Startec Refrigeration Service is currently recruiting a Service Manager to work at our Calgary, Alberta location (9423 Shepard Rd SE, Calgary, AB, T2C 4R6). The Service Manager will play a pivotal role in ensuring the seamless delivery of high-quality service to Startec's customers. Reporting to the President, the Service Manager's role...

  • Service Manager, Operations

    2 weeks ago

    Calgary, Alberta, Canada Reliance Home Comfort Full time

    Service Manager, Operations Calgary, AB, Canada Req #3847 May 21, 2024 Service Manager Find Your Limitless with Reliance By joining Reliance as an Service Manager , you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with...

  • AltaGas - Sr. Manager, Service Operations

    2 weeks ago

    Calgary, Alberta, Canada WGL Holdings, Inc. Full time

    AltaGas - Sr. Manager, Service Operations page is loaded AltaGas - Sr. Manager, Service Operations Apply locations Calgary, AB time type Full time posted on Posted 3 Days Ago job requisition id R4986 Job Description AltaGas - Sr. Manager, Service Operations At AltaGas, we're at the forefront of digital transformation. Our global infrastructure is...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada TCR Group Full time

    About the Company:Headquartered at Brussels Airport (BRU-Belgium), TCR is the global leading provider of turnkey solutions for aviation Ground Support Equipment (GSE). TCR offers expertise in rental and operational leasing of GSE, maintenance, ramp assistance and fleet management. TCR employs approx. 1,500+ people globally and is present in over 200+...

  • Operations Manager

    4 weeks ago

    Calgary, Alberta, Canada Compass Canada Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • operations manager

    2 weeks ago

    Calgary, Alberta, Canada COMPASS GROUP CANADA Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Sephora Full time

    Job Type: Full TimeFunction: Logistics/OperationsAddress:Calgary, ABWorking Model:HybridAt Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every...

  • Manager, Operations

    2 weeks ago

    Calgary, Alberta, Canada CareRx Integrated Pharmacy Full time

    The Pharmacy Operations Manager is a regulated team member that plays an integral part in the day to day operations of the pharmacy. Leveraging CareRx systems, the Operations Manager is a people leader who will be a part of the management team to ensure consistent production, quality assurance and dispensing requirements to our customers. The Operations...

  • Manager, Operations

    2 weeks ago

    Calgary, Alberta, Canada CareRx Corporation Full time

    The Pharmacy Operations Manager is a regulated team member that plays an integral part in the day to day operations of the pharmacy. Leveraging CareRx systems, the Operations Manager is a people leader who will be a part of the management team to ensure consistent production, quality assurance and dispensing requirements to our customers. The Operations...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Larsen & Toubro Infotech Ltd Full time

    Operations Manager Job Req Id: About Us: Job Title: Operations Manager Work Location Calgary, AB Job Description: Operations Managers are responsible for end-to-end Operations Delivery for the assigned project- includes Team planning, delivery, client interaction, trouble shooting, managing project operational parameters and stakeholder management. The...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada THE BRDGE Full time

    Job Description: We are seeking a dynamic and organized Operations Manager to oversee all our events, ensure they run smoothly, manage catering leads, and organize vendor presence. The ideal candidate will be a proactive leader with exceptional problem-solving skills and a passion for food and community. Key Responsibilities: Oversee the planning and...

  • Operations Manager

    1 week ago

    Calgary, Alberta, Canada CHANEL inc Full time

    Operations ManagerLocation: Calgary, ABReports to: Boutique ManagerContract: Full-time and permanent position.Your role @Chanel:To manage the back of house team in its execution of operational and administrative duties, whilst maintaining the CHANEL standards of excellent customer service, product knowledge, personal presentation, and teamwork at all...

  • Operations Manager

    4 weeks ago

    Calgary, Alberta, Canada LTIMindtree Full time

    About Us:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Onquest, (Canada) ULC Full time

    Onquest Canada provides design, engineering, procurement, fabrication, and construction supervision for furnace and process plant projects in both greenfield and revamp situations. Onquest has performed successful furnace designs and supplied world-class Direct Fired Heaters, Burner Management Systems, Waste Heat Recovery Units, and associated equipment to...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Seaboard Transport Group Full time

    Operations Manager at Mantei's CalgaryMantei's Calgary is part of the Seaboard Transport Group, a privately-held organization with multiple transport brands in Canada and the United States.Over 55 years of experience in the industryLeader in the Bulk Truckload IndustryWinner of multiple awards for Customer Service, Safety, and Innovation

  • Customer Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Bayer Full time

    At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where ,Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Classical Christian Schools Full time

    Paideia Classical Christian School , located in beautiful Tampa, Florida, is seeking to hire a Director of Business Operations for the school year. This individual provides strategic leadership that supports the school's mission by effectively managing the school's financial and operational needs. The Director of Business Operations is responsible for a wide...

  • General Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada EightSix Network Inc Full time

    Make Space ( is a Canadian-owned and operated company with a proven track record poised for exponential growth. Since 2017, we have expanded to over 50+ locations with a broad range of storage solutions for personal and business needs. We currently operate in 6 provinces from British Columbia to Quebec, and we aren't stopping there. We continue to grow our...

  • General Manager Operations

    2 weeks ago

    Calgary, Alberta, Canada Make Space Full time

    Who is Make Space... Make Space ( is a Canadian-owned and operated company with a proven track record poised for exponential growth. Since 2017, we have expanded to over 50+ locations with a broad range of storage solutions for personal and business needs. We currently operate in 6 provinces from British Columbia to Quebec, and we aren't stopping there. We...