Customer Service Technician
7 days ago
Position Overview
Our rural roots are as authentic as the farmers who came together to start it all. Together they created the Bruce Municipal Telephone System, a co-operative between local community members in rural Bruce County.
Bruce Telecom has been determined in holding true to one simple promise through over one century of transformations and reinventions
:
Connecting our Community.
Bruce Telecom has never lost sight of why we started in to help people connect, to stay intensely local, and to provide exceptional service to our customers.
Marvel of all things Customer Service and Technology
In this front-line position, you will use your exceptional insight to detect customer needs and keep them connected to everything important from working remotely to gaming with friends.
Bruce Telecom is looking for a
Part-Time Customer Support Technician who will successfully ensure our customers are provided optimal service and experience with Bruce Telecom.
As a trusted Customer Support Technician, you will:
- Give our customers an amazing experience, with every interaction, by providing high-quality customer experience
- Deliver exceptional service and technical support
- Help customers using our innovative technology
- Assist our sales team in enhancing the lifestyle of our customers by providing referrals for improved services
Reports to:
IT & Support Manager
Responsibilities:
- Respond effectively to customer inquiries.
- Provide courteous and effective technical assistance.
- Promote Bruce Telecom products & services.
- Work efficiently to shorten average call time, which will shorten wait times in the queue.
- Meet departmental metrics for performance and quality.
- Initiate trouble tickets and coordinate with various departments when required.
- When reporting data and maintaining records, input accurate and complete information using the tools and systems provided.
- Take responsibility for issues and follow-up / escalate accordingly.
- Provide specialized input as required for process improvements, & reducing repeat occurrences.
- Maintain and update various online and printed product information and manuals.
- Develop and maintain technical tips and procedures for departmental use as required.
- Complete other duties as required.
Minimum Education Requirements:
Post-Secondary education in computer technology or equivalent experience
Experience in customer service/telemarketing
Qualifications & Skills:
Must have exceptional customer relationship skills
Effective troubleshooting ability
Possess strong conflict management skills
Proven skills in teamwork
Must be able to multi-task effectively
Excellent communication skills
Must be comfortable with learning and using new technology
Valid Driver's License
Working Conditions:
Working in an office environment
Working in a retail location
Using the telephone to communicate with customers
Communication with other departments
Considerable time spent on the computer
Work at administration center or other work location
Work independently
Work with computers and network equipment
Hours of Work:
25 Hours per week
Job Types:
Part-time, Permanent
Benefits:
- Onsite parking
Schedule:
- Day shift
- Evening shift
- Weekend availability
-
Equipment Service Technician
7 days ago
Tiverton, Ontario, Canada Tennyson's Safety & Rental Full timeTennyson's Safety and Rental (TSR) is an independently owned and operated rental, retail, sales, and service business. Tennyson's offers a wide range of products, for sale or rent, from air and compact tools, excavating, generators, pumps, safety supplies, site management supplies, general tooling, and more.As an equipment service technician, you will be...
-
Technical Support Technician
7 days ago
Tiverton, Ontario, Canada Bruce Telecom Full timePart Time - Technical Support TechnicianJob Summary:The Technical Support Technician is responsible for helping customers use Bruce Telecom services successfully. They are responsible for diagnosing technical issues and providing the necessary support to fix the problem.Reports to: Director of Customer ExperienceDuties include, but are not limited to:Be the...
-
Quality Technician I
7 days ago
Tiverton, Ontario, Canada Bruce Power Full timePosting Start Date: May 2, 2023.Posting End Date: May 16, 2023.Are you looking for a meaningful career that makes a difference in your community? Would you enjoy an opportunity to contribute to our innovation and growth by bringing personal perspectives and experiences to your everyday work?Working at Bruce Power, you can enjoy the benefits of small-town...
-
Visual Inspection Technician
7 days ago
Tiverton, Ontario, Canada Intech International Full timeIntech International Inc. is seeking Visual Inspection (VI) Technicians for the upcoming Unit 1 Inspection outage at Bruce Power.VI work programs can take place on steam generators, the reactor face and other areas within the containment building. VI inspectors use cameras and gauges on long-reach tools to inspect components and areas of special...
-
Visual Inspection Technician
7 days ago
Tiverton, Ontario, Canada Intech International] Full timeJob Description:Job Description Intech International Inc. is seeking Visual Inspection (VI) Technicians for the upcoming Unit 1 Inspection outage at Bruce Power. VI work programs can take place on steam generators, the reactor face and other areas within the containment building. VI inspectors use cameras and gauges on long-reach tools to inspect components...
-
Quality Assurance Inspection Test Plan
7 days ago
Tiverton, Ontario, Canada globotech-inc Full timeGlobotech provides a wide range of engineering services and solutions to the Nuclear Power Industry and is currently supporting Ontario's refurbishment and modification projects. Globotech is committed to delivering fit for purpose solutions without compromising the Quality, Health, and Safety of our Clients. We strive to be an integrated partner and...
-
Quality and Regulatory Technician W/M
7 days ago
Tiverton, Ontario, Canada Matrix ERHR Full time $80MatrixHR is currently recruiting MCR Quality Specialist's for a very exciting client of ours located in Tiverton, Ontario starting ASAP.Length: 18 months (with extension). Hours: 35 to 40 hours per week. Pay Rate: $80/hr. Per Diem if living more than 150 KM from site. Key Responsibilities:Work in accordance with prescribed safety policies and regulations. ...
-
Administrator
7 days ago
Tiverton, Ontario, Canada Tennyson's Safety & Rental Full timeTennyson's Safety and Rental (TSR) is an independently owned and operated rental, retail, sales, and service business. Tennyson's offers a wide range of products, for sale or rent, from air and compact tools, excavating, generators, pumps, safety supplies, site management supplies, general tooling, and more.As an administrator, you will be responsible for...
-
Branch Supervisor
7 days ago
Tiverton, Ontario, Canada White Cap Canada Inc. Full time_What We Offer:_- _ Comprehensive Benefits Packages starting on your first day of employment_- _ RRSP Matching Plan_- _ Competitive Salary._- _ Career Growth Opportunities and Internal Learning Centre._- _ Wellness Programs & Tuition Reimbursement._- _ and MORE_ A position at White Cap Canada (Formally Brafasco/Brock White/National Concrete Accessories)...
-
Buyer Ii
6 days ago
Tiverton, Ontario, Canada Day & Zimmermann Full timeAbout Day and Zimmermann of Canada CorporationDay & Zimmermann Canada is a leading provider of construction and maintenance services for power and industrial plant owners. We deliver complex projects safely, on time, and within budget by leveraging wide-ranging capabilities, long-standing industry experience, innovative technology, and expert project teams....
-
APP A Buyer Analyst I and II
4 weeks ago
Tiverton, Ontario, Canada Bruce Power Full timeAre you interested in applying your knowledge and skills in a new opportunity? Do you want to continue doing meaningful work and contribute to our innovation and growth by bringing personal perspectives and experiences to your everyday work?At Bruce Power, excellence means collectively living our common values, demonstrated through our behaviours, using our...
-
APP A Buyer Analyst I and II
3 weeks ago
Tiverton, Ontario, Canada Bruce Power Full timeAre you interested in applying your knowledge and skills in a new opportunity? Do you want to continue doing meaningful work and contribute to our innovation and growth by bringing personal perspectives and experiences to your everyday work?At Bruce Power, excellence means collectively living our common values, demonstrated through our behaviours, using our...
-
APP A Buyer Analyst I and II
7 days ago
Tiverton, Ontario, Canada Bruce Power Full timeAre you looking for a new opportunity to apply your skills and knowledge? Do you want to contribute to innovation and growth by bringing your unique perspectives and experiences to your work every day? At Bruce Power, excellence is about living our common values, using our tools to achieve results for the business - Safe. Reliable. Securing Tomorrow. ...
-
General and Yard Labourer
7 days ago
Tiverton, Ontario, Canada Tennyson's Safety & Rental Full timeTennyson's Safety and Rental (TSR) is an independently owned and operated rental, retail, sales, and service business. Tennyson's offers a wide range of products, for sale or rent, from air and compact tools, excavating, generators, pumps, safety supplies, site management supplies, general tooling, and more.As a general and yard labourer you will be...
-
Site QA Manager
6 days ago
Tiverton, Ontario, Canada E.S. Fox Limited Full timeFor more than 90 years, E.S. Fox Limited (ESFL) has set the standard for safety and quality in the construction and fabrication industry.E.S. Fox Limited Nuclear Services Division is a people-first, environmentally conscious, socially responsible, Engineering, Procurement, and Construction (EPC) provider in the nuclear sector. E.S. Fox Limited's Nuclear...
-
Trucking Dispatcher/Supervisor
7 days ago
Tiverton, Ontario, Canada Kinectrics Full timePosition: Trucking Dispatcher/Supervisor Employment Type: Permanent Location: Tiverton, Ontario and Teeswater, Ontario Hours per week: 40 hours, this is a shift worker position. Shift workers may be assigned hour shifts (days, afternoons and/or nights). Overtime and weekend work may be required. Kinectrics takes pride in being consistently ranked as one...
-
Trucking Dispatcher/supervisor
7 days ago
Tiverton, Ontario, Canada Kinectrics Full timePosition: Trucking Dispatcher/SupervisorEmployment Type: PermanentLocation: Tiverton, Ontario and Teeswater, OntarioHours per week: 40 hours, this is a shift worker position. Shift workers may be assigned hour shifts (days, afternoons and/or nights). Overtime and weekend work may be required.Kinectrics takes pride in being consistently ranked as one of the...
-
Site QA Manager
7 days ago
Tiverton, Ontario, Canada E.S. Fox Limited Full timeFor more than 90 years, E.S. Fox Limited (ESFL) has set the standard for safety and quality in the construction and fabrication industry.E.S. Fox Limited Nuclear Services Division is a people-first, environmentally conscious, socially responsible, Engineering, Procurement, and Construction (EPC) provider in the nuclear sector.E.S. Fox Limited's Nuclear...
-
Training Officer
7 days ago
Tiverton, Ontario, Canada Bruce Power Full timePosting Start Date: March 3, 2023Posting End Date: March 17, 2023Are you looking for a meaningful career that makes a difference in your community? Would you enjoy an opportunity to contribute to our innovation and growth by bringing personal perspectives and experiences to your everyday work?Working at Bruce Power, you can enjoy the benefits of small-town...
-
Specialist, Quality
1 month ago
Tiverton, Ontario, Canada Aecon Full timeCome Build Your Career at AeconAs a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to build,...