![La Biosthetique Paris](https://media.trabajo.org/img/noimg.jpg)
Sales Assistant
1 week ago
**Description**:
La Biosthetique Paris, une marque prestigieuse de produits de beauté exclusive pour les salons et les spas, est présentement à la recherche d'un agent du service à la clientèle.
Rôle : L'agent bilingue du service à la clientèle est responsable de fournir un service exceptionnel à tous nos clients. Ces derniers étant notre priorité absolue, il est essentiel que leurs appels et leurs courriels soient traités de la façon la plus efficace possible, avec compréhension et empathie, conformément aux politiques et aux marches à suivre de la compagnie.
Responsabilités:
- Traiter les appels téléphoniques des clients de manière rapide, professionnelle et courtoise.
- Assurer l'exactitude des données saisies, le traitement et la résolution des commandes ainsi que le suivi des livraisons des commandes conformément aux politiques, aux marches à suivre et aux normes de la compagnie.
- Traiter les paiements de commandes et assister à la collection des comptes des clients.
- Communiquer adéquatement avec les autres départements de la compagnie tel que les commis d'entrepot pour le suivi des commandes et la graphiste pour les projets des clients.
Exigences:
- Avoir une excellente maîtrise du français et de l'anglais, à l'oral comme à l'écrit.
- Être disponible pendant les heures d'ouverture du lundi au vendredi de 8h30 à 16:30.
- Savoir communiquer avec les clients, ses collègues et les membres de la direction de manière professionnelle et courtoise.
- Posséder de solides compétences en matière de relations interpersonnelles et de communication.
- Répondre aux attentes en matière d'assiduité et de ponctualité.
- Avoir un sens aigu de l'organisation, être en mesure d'exécuter plusieurs tâches à la fois et manifester la volonté d'apprendre.
- Atteindre les objectifs et respecter les délais prescrits.
- Posséder de l'expérience en matière de service à la clientèle.
- Manifester un engagement profond envers l'excellence du service à la clientèle.
ENGLISH
Location: St-Laurent, Quebec
Job Category: Permanent / Full Time
Education Bachelor or DEC
Description
La Biosthetique Paris, a luxurious brand of beauty products exlusive to salons and spas, is presently looking for a customer service representative.
**Responsibilities**:
- Handle all telephone inquiries in a prompt, professional and courteous manner.
- Ensure all data input is accurate, orders are processed and resolved and deliveries of orders are verified in accordance with department policies, procedures and standards.
- Treat payment of orders and assist in collections of the accounts.
- Communicate adequately with other departments of the company such as with warehouse staff for tracking of deliveries and with the graphic artist for client marketing projects.
Qualifications:
- Fluent in both written and oral skills in French & English
- Availability during opening hours from Monday to Friday 8:30 to 4:30.
- Ability to respond to customers, co-workers and management in a professional and courteous manner.
- Strong interpersonal and communications skills
- Great attendance and punctuality record
- Highly organized, ability to multi task, willingness to learn
- Ability to meet objectives and deadlines
- Customer Service experience
- Strong commitment to delivering exceptional Customer Service
**Salary**: Starting from $45,000.00 per year
**Job Types**: Full-time, Permanent
**Education**:
- DCS / DEC (preferred)
**Experience**:
- administrative assistant: 1 year (preferred)
**Language**:
- English & French (required)
Work remotely:
- No
Closed
View public job page
**Job Type**: Part-time
**Salary**: From $23.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- Monday to Friday
Work Location: In person
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