IT Support Technician

2 weeks ago


Québec, Quebec, Canada Qualtech Inc Full time
** Please note that you must speak french for this job opportunity**

**Description du poste**

Sous la supervision du Directeur des TI, le technicien niveau 1 assure le bon fonctionnement de l'équipement informatique, des logiciels et des services utilisés par les employés. Il agit en tant que personne ressource auprès des employés pour ce qui concerne l'informatique et les technologies de l'information.

**Volet technique**
- Gérer la priorité des demandes de support selon l'impact et le niveau d'urgence.
- S'assurer que les usagers soient fonctionnels en tout temps et répondre à leurs besoins de dépannage. Lorsque ces demandes sont trop complexes, faire escalader au technicien niveau 2.
- Préparer et configurer les postes de travail, ordinateurs portables et téléphones pour les employés.
- Installer et configurer des logiciels sur les postes Windows et Mac.
- Gérer les accès et les permissions aux différents systèmes qui sont gérés par l'équipe TI : Active Directory, courriels (Office 365), systèmes comptables, système d'alarme, cartes d'accès, caméras, etc.
- Assurer la formation des nouveaux employés en matière d'outils technologiques et tenir à jour le guide des outils informatiques.
- Veiller à ce que le code de conduite soit respecté.

**Volet maintenance de systèmes**
- Assurer la mise à jour ou la maintenance des postes selon les procédures en place;
- Maintenir un inventaire de pièces et de postes informatiques prêts pour installation ;
- Informer les responsables lorsqu'une commande est nécessaire ;
- Prendre en charge l'organisation de l'inventaire dans le stock room et dans le bureau TI ;
- Apporter un soutien au technicien niveau 2 lors des migrations et mises à jour d'envergure.

**Volet télécommunication**
- Gérer le parc de téléphones VoIP ainsi que les extensions et les boîtes vocales.

**Volet amélioration continue**
- Participer aux exercices d'amélioration continue
- Appliquer rigoureusement le programme de gestion et de prévention de la santé et de la sécurité au travail

**Volet général**
- Contribuer par ses décisions et son attitude à maintenir un bon climat de travail ;
- Offrir son expertise, son aide et son support aux autres ;
- Veiller à garder son lieu de travail propre et sécuritaire ;
- Respecter et promouvoir les valeurs de l'entreprise ;
- Respecter les règles de santé et sécurité établies par Qualtech.

  • Québec, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The Senior IT Technician will be responsible for providing on-site technical support to the company's 250 employees. MORE PRECISELYEnsure the proper functioning of all information technologies (hardware, software, services) Receive requests, support users on level 1 and level 2 (networks, servers and office automation) Maintain the...

  • IT Support Technician

    2 weeks ago


    Québec, Quebec, Canada beBee Professionals Full time

    beBee Professionals is looking for an IT Support Technician to join our team in Quebec City.The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responsibilities include diagnosing and resolving technical issues, setting up computer systems, and configuring hardware...


  • Québec, Quebec, Canada WSP USA Full time

    The Opportunity:WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...


  • Québec, Quebec, Canada WSP USA Full time

    The Opportunity:WSP wishes to be a leader in the quality of IT service offered to its users by offering them a varied but unified support structure consisting of a remote help desk, tech bars, a self-service portal, and several on-site technicians whose main mission is to respond to IT needs that require a physical presence in the various locations of the...

  • Desktop Support

    2 weeks ago


    Québec, Quebec, Canada eTeam Inc. Full time

    Location :Quebec City, QCDuration : 6+ months. High Level role to Lead, coordinate and assist the desktop support technicians. Manage the day to day activities of the support- technicians and provide technical support, training and guidance to staff. Assumes duties as a desktop support technician when assigned. Responsibilities:Excellent analytical and...


  • Québec, Quebec, Canada IT Chapter Full time

    Nous recherchons un technicien en informatique N1 hautement qualifié pour rejoindre notre équipe. Le technicien de soutien informatique de niveau 1 a comme responsabilité d'effectuer le support à la clientèle, de s'assurer du contrôle de la qualité de l'inventaire informatique, d'assister la clientèle dans l'utilisation des produits offerts,...

  • IT Technician

    2 weeks ago


    Québec, Quebec, Canada Larian Studios Full time

    Job reference- LEjACZb9ewON- Company Name- Larian Studios- Salary- Competitive- Location- Quebec, Canada- Country- Canada- Industry sector- Programming- Job start date- ASAP- Posted date- 01/02/2023- Experience Level- Graduate- Job type- Contract | Full Time- Remote / Hybrid- No(Version française ci-dessous)**IT Technician**Larian Studios is seeking a...


  • Québec, Quebec, Canada IT Chapter Full time

    Nous recherchons un technicien en informatique N1 hautement qualifié pour rejoindre notre équipe. Le technicien de soutien informatique de niveau 1 a comme responsabilité d'effectuer le support à la clientèle, de s'assurer du contrôle de la qualité de l'inventaire informatique, d'assister la clientèle dans l'utilisation des produits offerts,...

  • Fire Technician

    2 weeks ago


    Québec, Quebec, Canada Kativik Regional Government Full time $58,466 - $100,085

    The Kativik Regional Government (KRG) is a supra-municipal organization with jurisdiction over the Quebec territory located north of the 55th parallel. The role of the KRG Civil Security Department (CS) is to increase awareness of the importance of emergency preparedness in the communities and support related activities. In particular, the Section works...

  • Logistic Technician

    2 weeks ago


    Québec, Quebec, Canada Eddyfi Technologies Full time

    Do you want to contribute to the shipping management of high-value products? Do you want to use your logistics skills and come and support the team in place? Do you want to work in a collaborative environment and evolve in a growing company? Eddyfi is looking for a logistics technician like you


  • Québec, Quebec, Canada First Onsite Full time

    Position Summary:The Lead Water Damage Technician supports the emergency response and restoration project to ensure the goals and needs of the insurance companies and our customers are being met.The Lead Water Damage Technician will provide assistance and support as required to move projects along in a timely manner. Responsibilities will include use of hand...

  • IT Business Analyst

    1 month ago


    Québec, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Business Analyst will be responsible for analyzing the needs related to the company's ERP system in order to restandardize and better personalize the EPICOR solution, aiming for continuous improvement and process optimization. MORE PRECISELYAnalyze the business context, write technical documentation, and issue recommendations...

  • IT Business Analyst

    4 weeks ago


    Québec, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Business Analyst will be responsible for analyzing the needs related to the company's ERP system in order to restandardize and better personalize the EPICOR solution, aiming for continuous improvement and process optimization. MORE PRECISELYAnalyze the business context, write technical documentation, and issue recommendations...

  • IT Business Analyst

    2 weeks ago


    Québec, Quebec, Canada DELAN - IT Head Hunters Full time

    Tasks/Responsibilities The IT Business Analyst will be responsible for analyzing the needs related to the company's ERP system in order to restandardize and better personalize the EPICOR solution, aiming for continuous improvement and process optimization. MORE PRECISELYAnalyze the business context, write technical documentation, and issue recommendations...


  • Québec, Quebec, Canada Nestor Full time

    Welcome home At Nestor, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry.We help current and aspiring homeowners take on and carry out their real estate projects with confidence. We provide quick access to a network of...

  • IT Support Technician

    2 weeks ago


    Québec, Quebec, Canada Qualtech Inc Full time

    **Please note that you must speak French for this job****Description du poste**Sous la supervision du Directeur des TI, le technicien niveau 2 assure le bon fonctionnement de l'infrastructure et des serveurs tout en venant en aide au technicien de niveau 1 pour les cas de support plus complexes ou lorsque le volume de demande est trop grand. Il agit...


  • Québec, Quebec, Canada EspaceProprio Full time

    Welcome home At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry.We help current and aspiring homeowners take on and carry out their real estate projects with confidence. We provide quick access to a network of...


  • Québec, Quebec, Canada ISS Full time

    Hourly WageISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $23.50 per hour - $24.50 per hour.Work HoursThe work hours for this position are Mon - Fri + Weekends, 6:00 am-2:30 pm.Key...

  • IT Technician

    2 weeks ago


    Québec, Quebec, Canada Casabawa Imports Inc. Full time

    Responsibilities: Conduct regular maintenance and updates on computer systems to ensure optimal performance. Assist with the setup and configuration of new hardware and software for employees.Requirements: Proven experience as an IT Technician or in a similar role. Strong knowledge of Windows operating systems and troubleshooting techniques. Proficiency in...


  • Québec, Quebec, Canada Mattr Full time

    MattrThe Opportunity:Reporting to the Maintenance Supervisor, the Maintenance Technician is accountable to assisting with a full range of maintenance and repairs on all plant equipment and facilities.Support Asset Management and Maintenance Program. Document plans and results. The Maintenance Technician is responsible to support the Asset Management program...